Project Manager, Professional Services - Unified Communications at RingCentral

| Greater Denver Area
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Project Manager, Professional Services - Unified Communications

Job Type: Full Time
Location: Denver, CO
Department: Professional Services

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast daily as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

Job Description:

The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in a start-up environment? We are hiring self-motivated project managers with experience in the telecom industry. Our Project Managers will work directly with clients to ensure deliverables are met within scope and budget. We are looking for a creative and dedicated individual who will fit our fast paced, success driven culture.

The Professional Services Project Manager at RingCentral will play a key role in helping RingCentral's strategic goals in growing the value and adoption of the suite of RingCentral products and services.
Responsibilities:

  • Run Projects that contain unified communication and contact center in a SaaS/UCaaS environment
  • Create schedules for rollout of multiple locations
  • Overcome project and task management stumbling blocks and hurdles to keep projects on track
  • Break projects and tasks down to manageable pieces
  • Develop accurate and realistic performance and time estimates
  • Manage multiple projects without losing effectiveness and losing your sanity
  • Manage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activities
  • Become a personal driver of RingCentral initiatives current and future
  • Responsible for reporting daily, weekly and monthly on project status
  • Working with clients to gather information and set up porting from their existing carriers to RingCentral
  • Monitor projects to ensure we are meeting customer expectations for delivery
  • Track project performance, specifically to analyze the successful completion of short- and long-term goals
  • Develop project plans to be shared with clients as well as other staff members
  • Plan and monitor adherence to schedules

Qualifications:

  • Experience working with inContact products (preferred)
  • Experience with Contact Center and Unified Communications
  • Experience with porting telephone numbers (preferred)
  • Strong and effective customer communication skills.
  • Experience working with Salesforce.com
  • Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.
  • Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred.
  • Possess a level of empathy; excellent soft skills and customer service best practices
  • Able to pick up and retain a wide breadth of knowledge
  • Consistent follow through and ability to hit deadlines
  • Exceptional prioritization skills
  • Agile and adaptable; able to handle a fast-changing landscape and think on your toes
  • Self-motivated, able to drive projects to completion,
  • Ability to maintain confidentiality and professionalism
  • Certified Project Manager (PMP) is desired

About RingCentral 

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

 RingCentral is an EEO/AA employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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