This Project Manager role lives within the customer engagement arm of the Granicus' govService Host Compliance product family and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) transform the citizen experience.

As a Project Manager you'll be key partner in the successful rollout of projects across our customer base. This role is perfect for an individual with a passion for helping customers reach their strategic objectives. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where customers are both enabled and encouraged to utilize the system to its fullest potential. You'll help customers update their processes – often weighing options that challenge the status quo. You are highly consultative, a trusted advisor.

What You'll Do:

• Manage small- medium agile customer projects
• Manage large, cross-product, platform implementations from start to finish
• Create and maintain project plans, project status reports, and other relevant project documentation
• Identify potential implementation risks and mitigation – as early as possible
• Serve as an advisor to the customer as they improve their online processes – keeping the citizen experience top-of-mind at every turn
• Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Lead requirement gathering sessions, both internal and external
• Documentation – assist with the creation of current and future state process maps, functional requirements, user interface requirements, etc.
• Ensure solutions meet business needs and requirements
• Prioritize initiatives based on business needs and requirements
• Enable customers to utilize the govService Product by creating project plans aligned to their implementation goals
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Write user stories ensuring acceptance criteria are clearly defined and verify it matches the requirements
• Create test plans and facilitate user acceptance testing of custom-built services
• Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems

Who You Are:

• You have 3 – 5 years of experience working in software/tech, specifically around project management, business analysis, consulting, customer onboarding and/or training
• You understand process improvement and how to effectively apply it to the customer's software implementation experience
• You have experience working within an Agile framework
• Solid understanding of Customer Relationship Management (CRM)
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
• You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
• You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• You have a relentless commitment to doing the most valuable work first
• You have excellent communications skills – listening, verbal, and written
• You can work both independently and as a member of cross-functional teams, some remote
• You help drive your team's success
• You have a track record of functioning well in a fast-paced, dynamic environment with competing demands
• You value the importance of user experience
• You have a passion for customers
• Proven track record of developing and maintaining profitable and reference-able customer relationships

*starting rate may vary by experience and/or location

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