Project Manager - Contact Center - Denver
Project Manager – Contact Center
This is an office based role in our Denver office.
The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are hiring self-motivated project managers with experience in the telcom industry. Our Project Managers will work directly with clients to ensure deliverables are met within scope and budget. We are looking for a creative and dedicated individuals who will fit our fast paced, success driven culture.
The Contact Center Project Manager at RingCentral will play a key role in helping RingCentral's strategic goals in growing the value and adoption of the suite of RingCentral products and services.
Run Projects that contain unified communication and contact center in an SAAS environment.
Create schedules and for rollout of multiple locations
Overcome project and task management stumbling blocks and hurdles to keep projects on track.
Break projects and tasks down to manageable pieces.
Develop accurate and realistic performance and time estimates
Manage multiple projects without losing effectiveness and losing your sanity
Manage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activities.
Become a personal driver of RingCentral initiatives current and future.
Responsible for reporting daily, weekly and monthly on project status.
Working with clients to gather information and set up porting from their existing carriers to RingCentral
Monitor projects to ensure we are meeting customer expectations for delivery
Track project performance, specifically to analyze the successful completion of short and long term goals.
Develop project plans to be shared with clients as well as other staff members.
Plan and monitor adherence to schedules
Experience working with inContact products (preferred)
Experience with Contact Center and Unified Communications
Experience with porting telephone numbers (preferred)
Strong and effective customer communication skills.
Experience working with Salesforce.com
Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.
Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred.
High levels empathy; excellent soft skills and customer service best practices
Able to pick up and retain a wide breadth of knowledge
Consistent follow through and ability to hit deadlines
Exceptional prioritization skills
Agile and adaptable; able to handle a fast changing landscape and think on your toes
Self-motivated, driving projects to completion,
Ability to maintain a high level of confidentiality and professionalism
Certified Project Manager (PMP) is desired