About FareHarbor

Founded in Hawaii in 2013 and acquired by Booking.com in 2018, FareHarbor creates powerful tools that help tour and activity operators run their business with ease and efficiency. With thousands of clients and 500+ employees worldwide, we have the fastest growing team in the business, and we’re shaping the future of travel, together.

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 15,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

Our growing company is seeking to hire a Project Coordinator who will be in charge of assisting our clients, account managers and account executives in organizing our ongoing website projects. This job involves monitoring project plans, internal build schedules, call schedules, all client/internal communication and organizing project deadlines making sure all aspects are met in a timely manner.

FareHarbor’s business model requires that users utilize our software to book online. For this reason it is in FareHarbor’s best interest that our clients have websites that are easy to find, easy to navigate and that drive online conversions. With this interest in mind, FareHarbor offers free websites to our qualified clients to help improve their web presence and online bookings. As the Project Coordinator you will be responsible for taking clients from the project submission to getting the website live and in some cases assisting with ongoing updates. Each of our websites leverages our very own in house developed theme. Though our theme is versatile it is not fully customizable. For this reason a primary responsibility of the Project Coordinator throughout this process is to manage customer expectations and maintain a strong communication on what the value and limitations of FareHarbor sites is. The Project Coordinator will also be responsible for maintaining deadlines, helping minimize client feedback and communicating necessary information to all other internal parties involved including Web Content Specialists, SEO Specialists and other internal departments as necessary.

To be successful as a Project Coordinator, you will need to be able to work on tight deadlines, be competent in using all Google applications, and have exceptional verbal, written, organization and presentation skills as this is a client facing role. You will be working on multiple projects at one time and should have a strong attention to detail and the ability to multitask. For this position you should also have a basic understanding of how websites are built and structured.

What you’ll do here:

• Maintaining and monitoring project plans, project schedules, client calls and web content specialists.
• Organizing, attending and participating in client and account manager meetings.
• Documenting and following up on important actions and decisions from meetings and client calls.
• Preparing necessary presentation materials for meetings.
• Ensuring project deadlines are met.
• Determining project changes along with schedule updates.
• Providing administrative support as needed.
• Undertaking project tasks as required.
• Developing project strategies.
• Ensuring projects adhere to timeframes and schedules and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Effectively communicate website best practices to clients and help them understand ideas that may be foreign to them. (We will offer some formal training for this position on website best practices though you should have a general understanding of web design best practices)
• Ensure client views/feedback are managed towards the best solution.
• Have a detailed understanding of the overall site building process and be able to explain to others with confidence.
• Additional projects as assigned including reporting tracking.

Requirements:

• Bachelor degree in business or related field of study. (Preferred)
• Three years experience in related field. (Preferred)
• Exceptional verbal, written and presentation skills.
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Google applications including Google Docs, Google Sheets, and Google Slides.
• Knowledge of administrative procedures.
• Ability to work on tight deadlines calmly and confidently.

Bonus Points:

• Experience working with Wordpress
• Experience working with Airtable
• Experience working with DNS
• Experience with web design
• Experience with client facing
• Multilingual - Spanish speaking preferred

Benefits 

• Medical, dental + vision coverage
• 23 days of PTO + paid holidays
• 401k + employer matching
• Paid parental leave
• Opportunity to share your ideas and make a difference in a growing company
• Fast-paced, high-energy, and engaging work environment

Salary Range: $51,300-$57,000, plus 10% bonus potential

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.