Project Coordinator
Project Coordinators (PC) support the implementation team in leading our client readiness process, managing inventory, ordering hardware, and submitting requests to other departments in preparation for deployment. PC's work with our most established public sector clients to ensure they are maximizing their use of Granicus SaaS products. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.
What You'll Do:
- Lead our client readiness process. This includes working with Sales and our Clients to make sure we are ready to implement our software and hardware
- Lead our document assessment process
- Manage the hardware inventory we have in our corporate office in Denver
- Order hardware for our clients in preparation for the planned implementations
- Submit various requests to other departments for prior to implementations
- Provide regular reporting for the implementation team
- Execute project-based assignments
Who You Are:
- You are passionate about public sector success
- You have keen attention to detail and accuracy – in thinking and execution
- You are excited for assisting with simultaneous projects in a fast-paced environment
- You have strong problem-solving skills
- You have excellent written and verbal communication skills
- You are familiar with any combination of network basics, software implementations, program or project management and technical support
- You have a BA/BS Degree or equivalent experience
Examples of Likely Performance Metrics:
- Customer Satisfaction (measured via post-implementation survey)
- Internal Customer Satisfaction (measured by peer reviews)
- Ability to meet deadlines on both tasks and projects across backlog
- Growth within role (measured by additional responsibility on our team skills matrix)
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.