Program Manager for Strategic Partner Delivery Enablement (PGM) at RingCentral

| Greater Denver Area
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Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We're the #1 global cloud-based, communications provider, growing at more than 30% annually and we're looking for team-members with an entrepreneurial spark!

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

Job Type: Full Time | Location: Denver, CO

Job Description:

  • The PGM for Strategic Partner Delivery Enablement is part of the RingCentral Professional Services (RCPS) Project Management Office (PMO) and is responsible for the enablement of Partner Paid Professional Services and Basic Implementation teams.
    The roles that are covered in the Paid PS group are Project Manager, Planning and Design Engineer, Network Engineer, Customer Success Manager, Trainer, Field Technician. Each role has processes they are responsible for in the overall scope of the Paid PS delivery.
  • The PGM is responsible for working with all teams to ensure that they have the support, tools, and process knowledge to deliver RingCentral Office as well as RC Partner branded products to customers end to end.
  • The free Basic Implementation team delivers free implementation training to customers.
  • The PGM is responsible for making sure that this team has the support, tools and knowledge to train customers on RingCentral Office and Partner branded products.


  • Maintain Subject Matter Expert level knowledge of RingCentral, including GTM updates.
  • Maintain Subject Matter Expert level knowledge of RCPS and free Implementation processes.
  • Program Manage Enablement of new Strategic Partners for Paid and Free End to End delivery.
  • Program Manage Enablement of new markets with Strategic Partner PS and Basic Implementation teams.
  • Development of long-term Enablement Plans for Strategic RCPS Partners.
  • Coordinate delivery of RingCentral GTM updates to Partner teams in order to keep them up to date on product improvements/changes.
  • Coordinate Quarterly Business Reviews to ensure alignment of RingCentral and Strategic Partner delivery.
  • Review and Manage development of process improvements for Partner teams.
  • Coordinate, prepare, and organize materials, equipment, etc. for Partner training.
  • Coordinate with training teams to deliver train the trainer modules to Partner resources as needed.
  • Support and escalation assistance for Strategic Partner Delivery teams.
  • Track success of Partner Projects, and report to RCPS Leadership.
  • Some travel globally may be required.


  • Self-motivated, self-managing, adapts easily to changing requirements, and enjoys a challenge.
  • Expresses views openly and independently, has courage and confidence to recommend improvements/changes.
  • Professional Services or other product delivery team experience.
  • 3+ Years of Project Management or Tier 2+ Support experience.
  • Experience with Unified Communications as a Service (UCaaS) and Contact Center (CCaaS) are a large advantage.
  • Ability to understand impact of high-level process on day to day activity.
  • Proven ability to lead a team to an identified objective.
  • Ability to use problem solving and creative thinking to provide solutions for uncommon situations.
  • Intimate knowledge of RingCentral platform.
  • Ability to effectively interact with all levels of organizational staff.
  • Excellent presentational, organizational, analytical, interpersonal, and written/oral communication skills.
  • Bachelor's degree from a four-year college, university, or equivalent preferred.
  • Networking knowledge a plus
  • Advanced skills with MS Office: Power Point, Word, Excel

Software Applications:

  • RingCentral
  • Microsoft Office and Google Docs Suite
  • Mavenlink
  • Smartsheet
  • Wiki
  • DocuSign

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. 

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that is committed to workplace diversity.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM


We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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