Program Manager, Solution Engineering (PreSales) (Remote) at Freshworks

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Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. You might have heard of us.. We blew past $300M in annual recurring revenue.. We are valued at over $3.5B.. We are #16 on the Forbes Cloud 100 list.. We are Freshworks!

 

Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM solutions, to better support employees so businesses can increase customer satisfaction and lifetime value. Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.

 

We are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers happy. We are looking for a Program Manager to join our growing GTM Solution Engineering (Presales) team. If you have the ability to build programs that deliver outcomes, we want to talk to you. If you are a skilled coordinator who can work with multiple stakeholders, we want to talk to you. If you believe that you can shine in a fast-paced and high growth work environment, then we definitely want to talk to you. Hit us up and let's chat.

 

The ideal candidate has the drive to take ownership of complex and sometimes ambiguous projects & programs and forge a path forward for these programs.  We are looking for a data-driven and analytical professional who is customer obsessed and team oriented, and can build strong relationships within the organization. While experience working with presales, Sales engineering or Solution Engineering functions is a plus, the ability to work autonomously, take ownership and drive programs to outcomes is a must! 

 

What will your impact be?

  • Oversee key programs within the solution engineering org to drive an effective customer engagement strategy. Work closely with the Global VP of solution engineering and refine program strategy for existing programs.

  • Design and Develop programs at scale to drive efficiency across the global solution engineering organization. Work closely with the regional SE leaders (NA, EU, APAC/MEA, Partnerships) to identify areas where a programmatic approach would help.

  • Develop and maintain strategic partnerships with cross functional organizations such as Onboarding and Customer Success to drive seamless customer experiences.

  • Own the global roll out of the Demo Engineering Program at Freshworks. This involves the creation of a thoughtful and meticulous process for supporting deals as well as curated demo experiences. Work with our global solution engineering leadership to support this roll out.

  • Work closely with our Value Engineering team to create 6-12 month roll out plans. Drive adoption of value engineering across our global sales organizations. Work with Sales Leadership to provide analytics and insights related to value engineering impact.

  • Drive programmatic discipline for our Win/Loss program. Design and build sustainable workflows to capture win/loss information globally. Create dashboards to provide insights and work with leadership to roll out corrective measures to reduce losses.

  • Assist with the communication strategy for the global solution engineering org. Work closely with the global SE leaders to drive quarterly all-hands and newsletters. Play a critical role in designing a rewards and recognition strategy for the org.

  • Assist with the creation and implementation of consistent OKRs across the org. Understand global business nuances to create regional flavors of the OKRs as appropriate. Participate in the quarterly measurement of these OKRs across the organization.

  • Oversee the New Hire Onboarding process for Solution Engineering in conjunction with our central employee enablement team. Create and roll out global employee onboarding programs to ensure efficient and high-quality new SE ramp. 

 

What we’re looking for

  • Undergraduate degree in Business, Finance, Economics, or other degree requiring analytical aptitude or equivalent relevant work experience.

  • Any program management certifications are desirable but not required.

  • 3-5 years of program/project management, and/or Technology/Ops analyst experience preferred. Any experience with Presales/Sales Engineering/Solution Engineering is a massive plus!

  • Ability to communicate effectively with a variety of cross-functional teams, and strong interpersonal skills for supporting and advising SE teams on proper systems and processes.

  • Strong attention to detail, superb organizational skills, and ability to multitask and prioritize. 

  • Ability to view issues and concerns from multiple perspectives, and to keep the “big picture” in focus.

  • Ability to manage a flexible work schedule and work with Global SE leaders across time zones.

 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Our office has stunning views of the mountains and is one street away from the fun restaurants and coffee shops of Denver's iconic Larimer St.

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Classpass and a fitness/reading stipend
Retirement & Stock Options Benefits
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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