Program Manager - Partner Platforms Administration at Zoom Video Communications

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The Global Partner Programs team aims to empower Partnerships to deliver the best services and solutions so that our partners effectively deploy Zoom platform technologies. Within that team, the Partner Education team focuses on ensuring the success of our partners by developing their journey to grow their knowledge and become independent and effective sellers.


As the Program Manager - Partner Platforms Administration, you will work with the systems that enable delivery of a world class experience to Zoom partners. 


You will work closely with the Partner Platforms Program manager and the enterprise systems team to execute on the partner portal and learning management system strategies, and deliver the administration and experience. You will also ensure the systems are configured according to partner requirements and that features and tools are integrated.


To be successful, this individual will have partner-facing platform experience, and the ability to deliver results in a very fast paced, hyper-growth company. With a proven track record and a passion for educating and enabling partners, they will focus on delivery of the strategic plans that support and accelerate critical route-to-market initiatives, in alignment with the other programs supporting the wide partner ecosystem. They will act as the day-to-day point person with the enterprise systems team to build a seamless, integrated experience for partners.

 

Responsibilities:

  • Successfully manage multiple projects and partnerships with internal stakeholder groups

  • Work cross-functionally with enterprise systems and web teams to prioritize system requirements and execute on strategic platforms administration plan

  • Design process for tier 1 user support and troubleshooting and train Partner Success team for both the partner portal and LMS

  • Act as partner platforms subject matter expert and troubleshoot complex support issues

  • Build content management process and administration plan for partner portal and LMS including review, testing and implementation of content updates

  • Coordinate integrations and configurations for partner portal experience, which includes PRM, LMS, and integrations with SFDC

  • Manage data migration strategy and maintain platform data integrity, such as course and program descriptions or changes, materials, user groups, etc.

  • Coordinate with internal stakeholder groups to identify and refresh courses and content asset libraries, and manage tracking of revisions and history

  • Build and execute platform reporting process, structure, and cadence in alignment with KPIs

  • Drive effective collaboration internally and with external vendors to deliver new and maintain existing platform features

  • Assist in developing and managing and enforcing platform standards, policies and procedures.

 

 

Requirements:

  • 5+ years working in channel for a technology company preferably in software, SaaS, cloud, collaboration

  • 5+ years working with LMS and partner portal implementation and administration 

  • Project Management experience

  • Experience with learning management systems - Docebo preferred

  • Experience with executive level engagements and communication

  • Must be detail oriented, organized, ethical, responsible, & self-motivated

  • Salesforce CRM experience preferred

  • BA/ BS or equivalent experience

Skills:

  • Ability to work effectively in a fast-changing, fast-paced and demanding environment

  • Demonstrated ability to drive initiatives cross-functionally

  • Strategic thinker with a proven ability to build and execute strategy 

  • Strong business judgment and insight, able to look at issues from multiple perspectives

  • Effective analytical and interpersonal communication skills

  • Highly proficient in time management, organization, planning and prioritization

  • Ability to perform under pressure by being able to multitask and prioritize workload

  • Excellent verbal and written communication skills

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode
Watch

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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