Xero
Denver, CO

Program Manager - National Accounts

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Program Manager - National Accounts

Our Purpose

Xero is a dynamic and ever-expanding global company. We have developed an award winning Software as a Service (SaaS) solution which is revolutionizing the way small businesses complete their accounting requirements. Xero is beautiful accounting software that gives small businesses and their advisors real time access to accounting information, anytime, from anywhere. Our universe revolves around our customers and our simple mission to make their businesses more productive.

Xero has grown rapidly, with offices in New Zealand, Australia, UK and USA and customers in over 180 countries. In the USA and Canada our National Account partners, while small in number, represent a significant portion of our current customer base and revenue stream. We expect this growth to accelerate as Xero continues to.

In order to stay ahead of our competitors, we need to continue to provide practical yet intuitive Accounting Platform and Technology solutions to:

  • Accountants and Business Advisory firms that offer Accounting, Bookkeeping, Tax, Audit, Advisory and related services (typically referred to as "Advisory Partners")
  • Technology and Sales focused organizations looking to leverage SaaS technology platforms to build solutions and target specific distribution channels - such as Retail, Restaurant and Hospitality, Insurance, and eCommerce for example (typically referred to as "Alternative Channel Partners")

How you'll make an impact

The National Accounts Program Manager (PM) is responsible for building, managing and supporting the key program elements (people, process and technology) that support Xero's National Account team internally, and our National Account Partners in the USA and Canada.

This role will also refine and drive the internal reporting and tracking rhythm used by our teams and our Executive team to understand and monitor our activation projections and actual results, and the associated risks, assumptions and contingencies for each partner. This role will work very closely with several internal teams:

  • Our Partner Success Manager (PSM) team as they plan, execute and monitor the collaboration and activation plans that are built for each of our National Accounts.
  • Our National Account Managers (NAM) as they develop and plan their recruit and pursuit activities as they execute on their sales plans in pursuit of additional National Account opportunities.
  • Our Partner Consultant (PC) and Platform and Implementation teams (PIT) as they support all aspects of sales and implementation activities (education and training, demos, conversion, implementation etc.) as they relate to National Account partners.
  • Our Communities teams, specifically our SAMs, AM and Regional Directors. These teams are engaged with National Account opportunities where the partners have a local presence within a specific community. The National Account Program manager will develop and manage processes and reporting to drive successful engagement between our National Account offices and the local community based teams.

The National Accounts Program Manager will also work closely as needed with the Xero Leadership teams for Sales, Education, Product, Marketing and CX.

What you'll do

  • Develop and manage the platform and process that enables the PSM team to maximize and focus their time spent working with National Account partners.
  • Develop and manage partner/customer success plans, Partner on a Page summaries, coordinate/Execute GTM with partner, monthly reporting, monthly partner forecast and actual reporting for activation.
  • Create and manage education plans and process for National Accounts in collaboration with the Professional Services teams (Partner Consultant and Core Technologies)
  • Collaborate with other Xero functions and manage resources to ensure excellent delivery of service, quality deliverables and the highest level of customer satisfaction possible
  • Ensure regular rhythm of business reporting/dashboard metrics internal to Xero and external to partner to ensure sales and implementation objectives, in particular activation progress , and timelines are on track and obstacles and issues are identified early.
  • Manage Quarterly Business Review content and meetings (as required) with Partner Executive teams and Senior Xero Leadership
  • Ensure a formal account engagement plan is developed for each Advisory and Alternative Channel Partner for each account PSM is engaged with
  • Build and manage the process and tools for National Account Collaboration and Implementation plans - beginning with PRe-sales engagement, through full implementation and activation plans.
  • Build and manage process and tools for capturing Professional Services individual time booked against partner project and assignments
  • Explore opportunities for National Account engagement with social - identify opportunities and assess potential for national account partner engagement in Xero hours, community forums etc.

Success looks like

  • Extensive industry knowledge, contacts and networks
  • Ability to influence and drive scalable process and efficiency to effective PSM engagement with national account partners
  • Strong business development skills
  • Proven account management, process improvement and customer engagement skills
  • Outstanding communication and presentation skills
  • An enthusiasm for building strong relationships and building process at scale
  • Strong market knowledge in current Practice and SME software competitor platforms
  • Demonstrated initiative and ability to work autonomously
  • Ability to create a quick and strong rapport with partners
  • Attention to detail and follow-up
  • Be process driven and takes ownership
  • Passion and desire to make a difference

It's time to introduce yourself

Now that we've caught your attention, it's time to catch ours. Please apply if you:

Love doing #beautiful work – contribute to a beautiful experience for our customers.

Show your passion for the #human side of software development through cultivating a deep understanding of the needs and aspirations small business owners.

Seek the #challenge of complex technical problems, crazy-smart collaborators and a fast-paced work environment.

#Champion creative development by bringing a unique point of view while inspiring impeccable work from others.

Take #ownership by driving meaningful change and delivering results with passion and purpose.
Xero is an Equal Opportunity Employer.

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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Mandated unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental insurance
Cigna dental PPO plan
Vision insurance
VSP vision plan
Health insurance
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental health benefits
Concern EAP benefits for all employees
Financial & Retirement
401(K)
401(K) matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous parental leave
26 weeks paid parental leave.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid volunteer time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid holidays
11 paid holidays per calendar year
Paid sick days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Office Perks
Commuter benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company-sponsored outings
Annual holiday party, as well as a summer celebration!
Free snacks and drinks
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some meals provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Company-sponsored happy hours
Happy hour starts every Friday at 4!
Fitness stipend
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job training & conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

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