Overview:

The Program Manager for Customer Onboarding will work cross functionally with Customer Success, Marketing, Sales and Products to define and drive strategy for successful onboarding of new Alteryx users. The updates to customer onboarding defined by the Program Manager will be scaled across our customer base, ensuring all new users are able to leverage the full functionality of the Alteryx platform. This high visibility role is vital to our strategy to drive successful enablement for our customers. A successful customer onboarding will lead to use case success and continued passion and adoption of the Alteryx Platform.

Responsibilities:

• Drive strategy to continually evaluate and improve Alteryx Customer Onboarding process
• Deliver presentations and “getting started” content to enable customers
• Drive strategy and content for Community, virtual and email outreach for customer education
• Ensure that all communications and documents are impactful
• Define and track key performance indicators for customer onboarding process
• Work with Sales and other Customer Success teams to ensure active communication
• Engage in customer calls and WebEx presentations to drive onboarding and enablement
• Strong customer focus on service, satisfaction, enablement and success
• Knowledgebase curation to answer common questions with regards to onboarding for our community
• Stay engaged with community and product teams to understand roadmap and implications for customers

Key Goals and Objectives:

• Update, improve and scale Alteryx’s customer onboarding program to ensure use case success
• Improve customer usage in first 90 days
• Improve customer interaction

Desired Skills & Experience:

• 2+ years of experience working with business intelligence and/or analytics solutions
• 2+ years of experience in a customer-facing and/or consultative environment
• Prior program management experience highly preferred
• Prior upgrade management experience highly preferred
• Experience working with reporting tools/software and/or multiple types of databases and/or doing ETL
• Excellent verbal and written communication and interpersonal skills
• Ability to communicate technical concepts to non-technical users
• Comfortable working in a Microsoft environment and Windows Operating System
• Ability to work with end-user customers directly in a courteous and professional manner
• Ability to work in a fast-pace environment, under pressure and prioritize multiple tasks
• Self-directed, proactive, strong problem solving/troubleshooting skills
• Knowledge of Alteryx preferred