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Professional Services Specialist

| Greater Denver Area

Respondent is a two-sided marketplace that connects market and usability researchers with the highest quality research participants in the world. Our platform gives researchers a single place to quickly find the right participants for their projects, as well as schedule and pay them instantly. It simplifies the work that’s necessary to conducting quality research. Companies like IBM, Airbnb, Uber, Microsoft, Procter & Gamble and many more trust and integrate us into their research processes.

We are a small, quickly growing, fully remote tech startup. Working as a distributed team allows us to hire the best talent regardless of location (right now, everyone works in a continental US Time Zone). All of our employees have areas of expertise as well as a wide breadth of knowledge in their domains. This blog post shares more insight into how we work successfully as a distributed team.

About this role

We are looking for a Professional Services Specialist to join our Project Management team. Project Management is the white-glove human component to our otherwise largely DIY recruitment platform. Clients work with the Project Management teams on a project-by-project basis for an additional fee and expect the highest quality customer experience available.


Given the capabilities of the Respondent platform, we expect this team to grow significantly in the nearterm. Revenue generated from Project Management fees has more than tripled in the past quarter at Respondent, and we expect to remain on the same trajectory throughout 2020.

Your responsibilities
 

  • Once a client expresses an interest in working with the Project Management team, you’ll  work with that client to learn more about their needs (research scope, target audience, deadline, methodology, budget, etc.) and assess pricing accordingly.

  • After the green light on the project is given, you will own and execute on the project. This includes but is not limited to: programming recruitment screeners, managing participant segments and quotas, providing updates to the client on the recruit, confirming our recruits over the phone and working with the study filling team at Respondent to ensure the project is a success.

  • In order to grow the Project Management arm of the business you’ll leverage client relationships and communication skills to generate more projects and drive revenue.

  • You will use data to inform decisions and solve problems using an analytical approach to help scale the operational foundation of Project Management team at Respondent.

Who are you?

  • You are known for your organizational and planning skills. You are very detailed-oriented.

  • You have strong written and verbal communication -- you’ll be required to simplify complex issues into digestible, concise and easy to understand writing. You have experience in customer-facing positions that directly drive revenue. You don’t hesitate to jump on the phone with a client when needed.

  • You possess a growth mindset and are able to accurately identify issues, design solutions, and execute on them independently as well as by collaborating with team members.

  • You are comfortable working from home in a fast-paced, results-oriented distributed team and are self-motivated to exceed your job requirements. You seek out new tasks from team members when your own are complete.

  • You love seeing your work have a huge impact on the business.

  • You are a quick learner, proactive with your own training and not afraid to ask any question for the first time. 

  • You have experience navigating Google Sheets and Excel, and can adopt using tools like Asana, Slack, and video conferencing tools with ease.

We are looking for someone who matches our level of joy for the work we do, brings something new to the team, and elevates our game. Our values are: Always Researching, Ownership, Active Honesty, and Thriving Together. Read more about them here.

Benefits:

Working at Respondent is a unique experience. You will be part of a remote, diversified team around the US and world. We care deeply about creating a cohesive, tight-knit culture that gets results. That’s why we offer our employees the following:

  • Work remotely (we are not able to accommodate continuous travel e.g. digital nomadism, remote year, etc.)

  • A full office set up, including a Macbook Pro, desk, second screen, ergonomic chair, and wireless mouse & keyboard 

  • Health insurance for US-based employees covered at 99% for individuals and 50% for dependents (non-US employees receive a healthcare stipend)

  • Short Term Disability covered at 100% for all US-based employees

  • Dental and Vision insurance offered at group rates to lower the cost for US-based employees

  • Four weeks of flexible vacation (need a bit more for religious or country holidays--no problem!)

  • Paid holidays 

  • Stock options

  • Company retreats for teammates to get to know one another in-person: our last one was in San Antonio and we have our next on the calendar for February 2020!

Respondent is an equal opportunity employer

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to solve the challenges involved in Respondent's long term success. Our dynamic team members have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace and encourage candidates from underrepresented backgrounds to apply.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • vue.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • MixpanelAnalytics
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • AsanaManagement
    • SalesforceCRM
    • IntercomEmail
    • MailgunEmail
    • OutreachLead Gen

Location

We are big believers in distributed teams! Everyone works in a location that is on a continental US time zone!

An Insider's view of Respondent

What are some social events your company does?

As a completely distributed team, we are very deliberate about ensuring our team gets to know one another! For example, employees are paired with 2-3 other employees to have a virtual “coffee chat” every two weeks. But we recognize that nothing can substitute time in-person, so we also have company-wide retreats every 9 months to work and have fun!

Kat Myers

Head of People Ops

What projects are you most excited about?

To promote high quality participants to our clients, I've been working on an automated pipeline to score participants on a variety of data - user entered information, engagement and behavior etc. I've loved brainstorming and executing on new ways to capture and analyze data. Seeing/measuring its impact across features has been really exciting!

Rayaan

Software Engineer

How do you empower your team to be more creative?

We’ve found that setting company goals has been a hugely beneficial framework for establishing autonomy at Respondent. We want everyone to feel like they have creative license and decision making authority at every level of the company. This is very important to us personally and the foundation for building a long lasting and successful company.

Jack Pratten

CEO / Founder

What are Respondent Perks + Benefits

Respondent Benefits Overview

Everyone works remotely!
Full home office setup provided
Medical, dental, vision insurance
Disability insurance
Paid vacation and sick leave
Company retreats (the last one was in San Antonio!)

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Respondent covers 99% of each employee's monthly insurance cost and 50% for dependents.
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Professional Development Benefits
Time allotted for learning
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