About SurveyGizmo

Founded in 2006, SurveyGizmo is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

SurveyGizmo has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on SurveyGizmo’s products and services can be found on our website (www.surveygizmo.com).

Who You Are

You have a Heart for Service

We provide extraordinary service to our customers, co-workers, and our community by going out of our way to appreciate and support them.

You are Curious

We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.

You Find a Way

We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do.

What You’ll Do

As the Professional Services Lead, you will lead and expand our Professional Services team to support SurveyGizmo’s evolving customer needs. Reporting to the VP of Customer Success, you will be responsible for delivering on-time and on-budget client engagements that maximize value for our customers. You will work closely with members of both his/her own team, as well as our Sales, Product and Customer Success teams to ensure our customer’s needs are met as quickly as possible, gaining the optimal value out of our platform. You will be accountable for ensuring the team successfully scopes, configures and delivers solutions to SurveyGizmo’s rapidly growing customer base. 

How You’ll Spend Your Days

• Develop the vision and strategy for the Professional Services organization, including improved on-boarding and solution delivery methodologies
• Build and manage a high performing professional services team
• Drive positive contribution margin on Professional Services engagements, ensuring delivery timeline and profit targets
• Work with our Sales and Product Management teams to ensure projects are properly scoped and can be delivered successfully to the customer
• Ensure on-time go-lives and drive engagements to full completion
• Assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs and encourage risk-taking to maximize business value
• Communicate and interact with customer c-level executives and leaders, establishing credibility and developing trusted partner relationships
• Simultaneously manage engagements across multiple customer-facing projects
• Develop, maintain, and continuously improve customer-facing delivery templates, processes, and collateral
• Identify trends common across different customers to help improve solutions, existing tools, process and product features, including working with Product Development and Sales
• Articulate, contextualize and champion customer requirements that necessitate software enhancements and solutions to internal Product Management, Solution, and Technology teams
• Support the Sales team in scoping, pricing new engagements

 What you’ll bring to the role:

• Bachelor’s degree in Engineering, Computer Science, Business Administration, Economics is preferred
• 7-10+ years working with customers in software implementation and/or consulting capacity with deep experience in project and change management and 5+ years working in a leadership capacity
• Experience in hiring and building high performing teams
• Fundamental understanding of SaaS systems programming and development
• Experience with implementation of ERP, SaaS platforms, or related systems is strongly preferred
• Exceptional communication and presentation skills; strong listening skills; demonstrated ability to ask effective questions
• Exemplary critical-thinking skills (creative thinking and strategic problem solver), attention to detail and ability to perform tasks with a high degree of accuracy
• Ability to turn difficult situations into pragmatic solutions while maintaining customer satisfaction
• Energetic, highly dependable individual with solid organizational and collaborative skills
• Proficient in Microsoft Office with strong skills in Excel, PowerPoint, Project, Word and Visio

 Our Team Members Enjoy

• Competitive compensation package and full suite of benefits
• Great Boulder location without the Pearl Street commute
• Environment where you are empowered and can see your impact