Payroll Implementation Specialist
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Introduction:
Interested in working for a fast growing revenue producing startup? SALARY PLUS EQUITY!!!! Implementation at Wurk. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At Wurk, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
Description:
- Implement Wurk's solutions to non-complex clients, following Wurk guidelines, and in accordance with client expectations
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
- Review orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training
- Follow solutions and implementation guidelines as indicated by the client
- Work with client for the first few product runs until clients are successfully up and running
- Work under direct supervision to resolve issues and provide solutions
- Remain engaged with client throughout implementation, until client is successfully running Wurk solutions
- Interact/collaborate with Wurk associates in sales and customer service
- Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise
Required
- Required 5+ years of Payroll software implementation expertise
- 1 to 3 years of experience working in a client service/customer service environment or systems integration environment
- High school diploma or equivalent in education and experience
Preferred
- Bachelor's degree or equivalent in education and experience
- Proven ability to maintain focus and work effectively with multiple demands
- Ability to work as part of a team to accomplish tasks
- Strong client relationship skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
- Proficient in the latest web technologies and working knowledge of various operating systems
- Excellent analytical skills and time management skills
- Excellent communication skills both verbal and written
- Proficient using Microsoft Office
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