Operations Representative

| Greater Denver Area

 

The Operations Representative (Ops Rep) works closely with all internal end-user groups to build and maintain a culture of continuous improvement while also ensuring operational compliance and proficiency. The Operations Representative prioritizes and drives performance improvements ultimately delivering operational excellence to customers by challenging the status quo, coaching, and embedding a mindset of continuous improvement to achieve performance excellence. An Operations Representative ensures work instructions, job-specific training, and technical workflows are well-maintained. They work closely with the operational engineering teams to ensure workflows and processes are accurately captured and current. They attend mission sustainment meetings to address operational incidents and link internal end users to their appropriate engineering support staff. The Operations Representative is fluent in the user interfaces required of their end-user bases and ensures related defects are being addressed. They are also the point of contact for sustaining engineering problems in the weeks immediately following major deploys and asset launches.

Responsibilities

Processes, drives and implements lean tools in process improvement to maximize productivity in support of DigitalGlobe’s strategy and improvement in KPIs.

  • Assist in identifying and supporting opportunities of process improvement through efficiency projects to: ensure mission workflows, reduce risk, enhance accuracy, increase profitability and growth and minimize operational waste.
  • Conduct comprehensive needs assessments and identify learning opportunities to address performance gaps that meet business objectives and develop the metrics to measure effectiveness.
  • Perform best practices in change management and create operational processes for new and existing programs.
  • Perform best practices in ISO to ensure compliance in documentation and process standards.
  • Ensure compliance with company policies, standards, and processes to maintain consistency and quality with project delivery.

 

Attend sustainment meetings to ensure any engineering incidents involving technical personnel or process are addressed through end-user management and process improvement.

Basic Qualifications

Preferred Qualifications

DigitalGlobe and Radiant solutions offer a generous compensation package including a competitive salary; choice of medical plan; dental, life, and disability insurance; a 401(K) plan with competitive compny match; paid holidays and paid time off.

  • Performs the evaluation of current state, and implements best in class lean processes to improve overall productivity.
    • Calculates operational cost savings due to improved efficiency.
    • Report individual project status for team metrics.
  • Facilitate maintenance of work instructions and job-specific training for each end user base.
  • Work with stakeholders to facilitate system transitions, ISO compliance, and end-user representation and advocacy.
  • Provide demonstrations of new technical capabilities by learning the functionality of new systems and user interfaces, and relating these functionalities to end users.  
  • Work directly with technical subject matter experts to capture subject knowledge to enhance information access.
  • Coordinate with the Operations Architect and Operations Coordinator to ensure internal end users are adequately staffed, trained, and prepared to support new initiatives.
  • Bachelor’s degree or equivalent experience in space operations process improvement.
  • 5+ years of experience in process improvement.
  • Must be a US citizen and hold the ability to obtain a Department of Defense (DoD) Security Clearance.
  • Strong working knowledge of process improvement, operations training, including curriculum development and presentation.
  • Basic understanding of protocols and system engineering.
  • Basic understanding of user interface design and user experience.
  • Basic understanding of complex control software and associated systems.
  • Advanced verbal and written communication skills.
  • Basic understanding of UNIX/Linux operating system.
  • Ability to multitask and prioritize projects, appropriately manage expectations, and communicate complex issues in an easy to understand format.
  • Self-motivated analytical skills for gathering and organizing information, identifying a solution, and executing the solution with no oversight.
  • Must possess strong analytical skills, flexibility, and be able to work in a team environment. 
  • Ability to analyze and edit technical documentation.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • SpringFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Microsoft ProjectManagement
    • CAManagement
    • SalesforceCRM

Location

Our location is just steps away from plenty of expansive open space, restaurants, and bars. We are less than a 5 minute walk from an RTD Park-n-Ride.
1300 W. 120th Ave, Westminster, CO 80234

Insider's spotlight

What are some social events your company does?

Monthly "Welcome & Well Wishes" (W3) meetings where we come together to meet new team members and say farewell to long-term employees who are retiring. A member of the DigitalGlobe Leadership team hosts the event and features a slideshow to introduce new team members. And refreshments/snacks/ice cream are served.

Josh

Talent Acquisition Partner

What are DigitalGlobe Perks + Benefits

DigitalGlobe Benefits Overview

A great team deserves great perks.

Comprehensive Medical/Dental/Vision Plans + Flexible Time Off + 10 Paid Company Holidays + Competitive Salaries + Employee Cafe + Free General Healthcare (when enrolled in a paid DG medical plan) + Amazing Office & Game Room + Exclusive Disc Golf Course = WE VALUE OUR PEOPLE

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Contribute from $120 to $2,650 per household (per calendar year) for reimbursement of health‐related expenses you may need to pay for out of pocket.
Disability Insurance
6 weeks of salary continuation at 100% beginning on 8th consecutive day - 60% up to $20,000 per month if unable to work due to disability longer than 12 weeks.
Dental Benefits
The plan will pay 100% Preventative, 80% Basic, and 50% Major. $2,000 Annual Maximum. Deductible of $50 individual and $150 family for basic and major services. Orthodontics at 50%.
Vision Benefits
Vision Service Plan - 1 set of contact lenses and 1 eye exam (after copay) per calendar year. 1 pair of frames every 24 months.
Health Insurance Benefits
Options include a Consumer Driven Healthcare Plan (CDHP) and PPO. Prescription Drug Plan is also covered under these medical plans. DigitalGlobe pays the majority of costs for both FT/PT employees.
Life Insurance
2X salary each up to a max of $800,000.
Wellness Programs
Counselors available 24/7, 365 days through a toll free number, 5 free face to face counseling sessions. Chiropractic services on-site weekly.
Onsite Gym
DG's onsite gym and yoga studio is available to all employees.
Retirement & Stock Options Benefits
401(K)
Immediate vesting of matching contribution upon completion of enrollment provided by Fidelity Investments.
401(K) Matching
Discretionary match of 50% of the first 8% of eligible earnings contributed on a per‐pay‐period basis to an annual maximum of $9,000.
Company Equity
Available for some employees- dependent on specific position
Performance Bonus
Available for some employees- dependent on specific position
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
DigitalGlobe offers competitive leave benefits including PTO, Unlimited Time Off (for salaried employees), Parental Leave, Military Leave, Jury Duty, and Bereavement Leave.
Generous PTO
Paid Holidays
8 holidays and 2 floating holidays.
Perks & Discounts
Casual Dress
DG's casual dress code is largely varied, with some employees wearing shorts and sandals, while other opt for more button ups and jeans. Rarely, if ever, are suits seen in the office.
Commuter Benefits
Employees can set aside a portion of their pay, via pre‐tax payroll deductions, for the payment of Mass Transit or Parking expenses.
Game Room
Our game room has access to outdoor terraces, and includes competitive ping pong games, as well as bean bags and Foosball tables.
Stocked Kitchen
Kitchens on each floor include ice, coffee, assorted teas, and waters. Soda is provided in one central location free of charge (just bring your own cup).
Some Meals Provided
Free fruit, bagels, or donuts every Tuesday!
Parking
Our employees have two parking garages with more than enough spaces to go around. Motorcycle, Electric Vehicle charging, and bike spots are given close access to the indoor entrances to the building.
Relocation Assistance
Relocation is offered on a case by case basis
Fitness Subsidies
At DigitalGlobe we want to stay focused on wellness and getting, or staying, in shape! Incentives include waiving joining fees, significantly reduced month-to-month rates with no contracts.
Professional Development Benefits
Job Training & Conferences
DG offers a wide range of training programs. Currently, DG is converting to AWS - included in that is varying AWS-related training and certification programs offered to all employees.
Tuition Reimbursement
The tuition reimbursement for employees is a maximum of $5,250. Effective after one year of employment.

Additional Perks + Benefits

Flex time off plus 10 paid holidays. Free general healthcare when enrolled in a DigitalGlobe medical plan
Amazing corporate office with game room and cafe. Frisbee golf course around corporate building exclusively for employees. Free fruit, bagels, or donuts every Tuesday!

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