Operations Program Manager
We know there’s no such thing as a “perfect" candidate - Nor do we look for the right "fit" with us, we look for the Add! We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
Pax8 also encourages all applicants authorized to work in the US to apply regardless of location.
The Operations Program Manager (internally know as the Revenue Ops Program Owner) oversees new programs and projects that the Tools &Technology (T&T) team takes on. They work collaboratively with the T&T team to ensure that requests from internal customer stakeholders across the business (e.g., Sales, Marketing, Training, Product, etc.) are completed on-time and deliver expected results.
Essential Responsibilities (includes, but is not limited to):
- Coordinating and managing Revenue Operations T&T Campaign execution and/or Tool Optimization and Roadmap projects– this includes:
- Leading, facilitating, and scheduling alignment meetings with all stakeholders to ensure that requirements, deliverables, and desired outcomes are clearly defined
- Identifying risks and forming contingency plans as soon as possible
- Effectively communicating to stakeholders and Revenue Operations T&T teams the proper expectations and requirements (e.g., slippage, scope creep, etc.) for projects, programs, and tasks; taking logistics into consideration when projects and programs overlap or dovetail
- Keeping all relevant stakeholders informed of the status of projects and programs the Revenue Operations T&T team is executing (e.g., monitoring the status and providing updates to leadership)
- Ensuring all projects are completed as specified and meet stakeholders’ expectations
- Maintaining and refining best practices to ensure Revenue Operations T&T programs run smoothly and meet deadlines:
- Understanding and creating/updating documentation on new and existing Revenue Operations T&T processes
- Keeping up to date with industry trends and developments
- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
Ideal Skills, Experience, and Competencies:
- At least two (2) years of demonstrated program and project management experience
- One (1) to two (2) years’ experience using tools included in a Revenue Operations tech stack (e.g., Marketing Automation Platform (Marketo), CRM (Salesforce), etc.)
- Ability to build strong internal customer relationships and deliver customer-centric solutions; ability to anticipate and balance the needs of multiple internal customers
- Ability to hold self and others accountable to meet commitments
- Ability to plan and prioritize work to meet commitments aligned with organizational goals
- Ability to build partnerships and work collaboratively with others to meet shared objectives
- Ability to adapt approach and demeanor in real time to match the shifting demands of different situations
- Ability to actively seek new ways to grow and be challenged; quickly gaining an understanding of the organization and business
- Demonstrated strong work ethic and enthusiasm to learn and become proficient in new technologies
- Ability to determine when to escalate problems to leadership and when to carry out solutions on your own
- Ability to adapt quickly in a fast-paced environment while being self-motivated and results-oriented
- Healthy interpersonal skills, and a “can do” positive attitude with demonstrated success in building relationships and trust while working across departments and teams
- High organization skills and the ability to be process driven with an eye for detail
- Excellent written and verbal communication skills
- Ability to think creatively and innovatively
- Strong problem-solving and troubleshooting skills
Required Education & Certifications:
- B.S./B.A. degree in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $65,000 or more depending on experience #LI-HK1
*Note: Compensation is benchmarked on local market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. Pax8 people enjoy the following benefits:
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving over 13,000 partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!
Pax8 is an EEOC Employer.
Read Full Job Description
