Migration Implementation Specialist

Company Overview:

brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.
Partnering with enterprises and government agencies globally, brightfin provides cost savings, efficiencies, and deep insights into mobile, telecom (fixed), and cloud expenses. The company has earned a spot on the Inc. 5,000 fastest-growing companies for the last two years and was the highest-recognized technology expense management company.

Job Description

The migration implementation specialist will be expected to coordinate and prioritize project tasks, maintain project plans and communicates statuses to clients throughout the lifecycle of each customer’s migration project. This role requires the candidate to be confident in their communication skill sets and be able to rapidly learn how to use the web portal and then present the product to clients. Analyzing details, an autonomous work ethic, and self-direction are all measures of successful proficiency in this role.

Additional Responsibilities

• Manage multiple projects while maintaining informative notes in Teamwork
• Be prepared to discuss current project statuses in client/department meetings
• Build customer profiles and deliver software trainings to new client users
• Strive to make software better by reporting bugs and glitches to Development
• Communicate to support team about product limitations and opportunities
• Interact with carrier websites and manage carrier authorization processes
• Assist clients to build and maintain their own custom reports within their mobile environments
• Train customers on the legacy and new products

Skills and Qualifications
 

• Excellent customer service and communication skills, both over the phone and during in-person discussion
• Ability to develop processes and train others
• Exceptional decision-making and organizational skills
• Experience with managing project timelines while effectively introducing new systems in a clear and concise manner. 
• Experience with mid to large enterprise customers
• Strong attention to detail
• Organized and punctual in all tasks
• Ability to effectively communicate and work with multiple teams
• Intermediate to advance Excel skills

Compensation and Benefits:

• brightfin offers a comprehensive health, dental and vision benefits package.
• Paid time off. We strongly believe in work life balance and taking time for yourself.
• 401K with employer match
• Compensation range: $65,000-$70,000 DOE

brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.ence:

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