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Manager, Project Management - Professional Services

| Greater Denver Area

Make an impact and love what you do! Vertafore is a topprovider of software for the insurance industry that keeps transforming. Wecreate award-winning solutions to boost productivity, lower costs and helpagents and carriers grow their businesses. We respect and value our team, andwe look to bring the best talent together to make our future even stronger.

We are currently seeking a customer-centric,energetic, and highly-motivated individual to join our Customer Success Team.The Manager is responsible for leading a team to cultivateand maintain strong relationships within assigned customer accounts to createhigh levels of customer satisfaction. The Manager, Customer Success worksclosely with Sales, Customer Support, Product Management and Finance teams toensure customers are pleased with Vertafore.

ROLE IMPACT: 

o Manageand lead a high performing, collaborating team to build relationships withassigned customers, help them with issues, and continually delight them with apositive, customer-centric attitude

o Leadthe team to work with customers to ensure they are leveraging Vertaforesoftware solutions effectively and finding value in our services

o Becomean expert in Vertafore's solutions and educate customers and the team on theuse and benefits of our products

o Workclosely with Sales, Support, Billing, and other technical teams to ensure anexceptional customer experience and take care of any customer issues as well asensuring alignment

o Be acustomer advocate while capturing customer feedback and reporting requests toProduct Management and Development

o Efficientlymanage time to focus on essential activities to ensure customer satisfaction,team engagement, account renewal, and account growth

o Developand share best practices with team members to continually improve the quality,effectiveness, and efficiency of our processes

o Managestrategic initiatives to continually evolve Vertafore's Customer Successprogram

REQUIREMENTS:

  • Bachelor's degree and 5+ years of experience in customer-facing role, such as Customer Success or Account Management
  • 3+ years of experience leading a high performing team and managing employees
  • Possess strong phone, written and verbal communication skills with excellent presentation skills
  • Confident, high energy, self-motivated and a true team player
  • Experience working with senior and executive level customer contacts
  • Demonstrated ability and desire to work and excel in fast-paced environment
  • Excellent multitasking and project management skills
  • Understanding of Internet and web applications with a desire learn new technologies
  • Ability to understand and articulate technical concepts and derive solutions
  • Must possess a proven understanding of corporate business world; prior experience in SaaS or Insurance is preferred
  • Well-organized, with a high attention to detail and ability to prioritize
  • Proficiency with MS Office
  • Salesforce experience preferred
  • Gainsight experience a plus
  • Insurance industry experience is a plus
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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