Manager, Onboarding

| Greater Denver Area
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The Position

As an industry disruptor, Evolve is on a mission to make vacation rental easy for everyone. Following the Sales process, our Onboarding Team is focused on welcoming each new owner to Evolve by consulting and educating our owner partners throughout the onboarding process while providing an exceptional level of service. 

As a Manager of the Onboarding Team, you will be accountable for the growth and development of a team of 5-10 individuals varying in experience and tenure. You will have numerous responsibilities ranging from individual coaching to team-based activities and will be expected to track team metrics to hit ambitious goals and objectives. This will be achieved by effectively identifying key areas for individual skill development, creating actionable solutions, and monitoring for improvement. Our team is data-driven and we expect you to monitor and improve upon your team’s key performance metrics. 

You’ll be empowered to lead the team in the best way possible to reach and exceed goals as well as elevate your team through skill and career development. While you will receive guidance from the Senior Manager and Leadership Team, you will also be encouraged to try new strategies in order to meet or exceed team goals as well as create a great team environment.

In this role you will:

  • Hire, onboard, develop and retain a team of high performing individuals
  • Coach team using  call reviews, performance-metric reviews, skill sessions, career and personal development 1x1s
  • Lead your team to meet or exceed monthly qualitative and quantitative targets by focusing on both the individual and the team
  • Collaborate with leaders throughout the company to develop new strategies and best practices, as well as improve and refine the existing playbook
  • Partner with other team leadership to lead and create team meetings to keep the team informed, updated, and educated
  • Motivate and engage team throughout the day, week, and month through table touches, contests, outings, and being an on-going advocate
  • Identify and suggest new ideas and process improvements

Qualifications:

  • 1+ year of people management experience required (hospitality experience preferred)
  • Eagerness to learn and continue personal development in a fast-paced environment 
  • Ability to think strategically and work efficiently without sacrificing thoroughness 
  • Excellent written and verbal communication skills with the ability to be articulate and direct, both in a group setting and one on one
  • Ability to analyze and leverage data in order to drive performance
  • A forward-thinking, creative mindset geared towards developing new ideas to enhance your team’s capabilities
  • Ability to embrace change in a fluid, high-growth environment 
  • A source of positive energy every day, you take the time to consider how best to support and guide your team
  • Embody Evolve’s 10 core values and lead with a hospitality mindset

A Little About Us 

Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 

Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 14,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?

  • Earn It
  • Build Loyalty One Interaction at a Time
  • Communicate Often, Honestly & Directly
  • Embrace Change
  • Stay Hungry & Humble
  • Care
  • Be Efficient
  • Take Risks
  • Learn Every Day
  • Have Some Fun Along the Way


Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • JupyterFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • ReshiftDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

Our office is located in Downtown Denver surrounded by the best the city has to offer. With our flexible remote work policy, our teammates are free to work in person in our Colorado space or remotely from home in 48 approved states.

An Insider's view of Evolve

What’s the vibe like in the office?

The vibe of the office is relaxed, yet determined. Collaboration and questions are both highly encouraged. There is a strong sense of community within the office- it feels like a second home. The growth of the company is exciting, and it is refreshing to be surrounded by people that are genuinely happy to be doing what they do.

Garrett S.

Onboarding

What projects are you most excited about?

A project without a clear solution really excites me! The process of identifying, scoping and implementing a solution keeps things interesting and demands innovation.

Larry C.

Technology

What are some things you learned at the company?

One of my favorite things about working at Evolve is watching the company grow. I have learned a lot about the startup-growth company culture & the environment that it takes to succeed. I love looking back and see everything we as a company have learned through trial and error. More importantly I love seeing where it has brought us! #learneveryday

Edward O.

Property Acquisition

What unique initiatives do you have that encourage innovation?

Anytime someone new joins the Evolve team, we encourage them to own their impact. If we hire you, it’s because we want the real you, not some watered-down version that you bring to fit in at work. Encouraging our team to be their authentic selves has led to incredibly original ideas that have shaped Evolve into what it is today.

Brian Egan

CEO

What makes someone successful on your team?

In order to be successful on my team, it is important to provide exceptional customer service and be able to problem solve on the fly. One must be detailed oriented while working in a faced paced environment. Communication is key in being a successful member on my team and being able to collaborate with employees on other teams.

Ali H.

Customer Resolutions

What are Evolve Perks + Benefits

Evolve Benefits Overview

When we say we make vacation rental easy for everyone, that means you too, and we want to give you the benefits that make your life, health, and work better. This includes flexible healthcare, dental, and vision coverage for you and your dependents (including partners) with options that are 100% Evolve-paid for Evolvers.

Enjoy a flexible remote, hybrid, or in-office work environment that comes with travel perks, equity in the company, mental health support benefits, volunteer opportunities, commuter benefits, pet insurance, and more. Here, we encourage our Evolvers to use their voice, envision their growth opportunities, make friends at work, and learn every day. Keep scrolling to get the details.

Culture
Volunteer in local community
All Evolvers have up to eight hours of company-paid volunteer time per year to use through a variety of volunteer opportunities.
Partners with nonprofits
Evolve partners with nonprofits nationwide to work together on improving the safety and health of homes by providing essential home repairs and modifications in underserved communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Evolve offers short-term disability and long-term disability insurance through Prudential, 100% paid by employer.
Dental insurance
Dental premiums are 100% employer paid dental for Evolvers and highly subsidized for dependents.
Vision insurance
Vision premiums are 100% employer paid for Evolvers and highly subsidized for dependents.
Health insurance
Evolve offers high-deductible health insurance coverage at no cost to Evolvers and PPO Mid and Choice Plan Options with low premium costs.
Life insurance
Evolve offers life insurance through Prudential as well as a Long Term Care plan through CHUBB.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Evolve offers an Employee Assistance Program which offers 8 free counseling sessions, eldercare resources and referrals, and pet care resources and referrals.
Abortion travel benefits
Evolve offers Medical Travel benefits to all Evolvers.
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Bonuses are offered to Evolvers at select levels of employment.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Evolve partners with Kinside to support Evolvers with Childcare needs.
Generous parental leave
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Employees are offered a corporate discount through ClassPass nationwide.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available

Additional Perks + Benefits

With our continued commitment to make Evolve an inclusive workplace, we’ve invested in highly competitive, transparent salaries and high-value benefits. We know each Evolver has their own needs and lifestyle choices, and Evolve works to provide flexible options that support every individual.

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