We are looking to hire a Manager of Implementations to join Greenhouse!

As resident customer-facing subject matter experts, the Implementation Strategist team leads our efforts to evangelize Greenhouse as a platform for organizational change, and not just a set of features. Setting the bar for customer happiness, the team is passionate about delivering the best possible service to help our customers transform the way they hire. We’re talking real transformation: introducing significant process change that requires involvement from everyone in their organization.

Implementation Strategists are a key piece of the Customer Success strategy, providing expert guidance and support to ensure successful implementation, rollout, and adoption of Greenhouse’s solution. With a high bar set as well as the ambitious goal of improving as we grow, we are now looking for a leader to run our team of Implementation Strategists in our SMB and Mid-Market segments. You will ensure the larger goal of meaningful product adoption and functionality, high customer happiness, and having customers who are enthusiastic to grow with Greenhouse.

Who will love this job:

• A coach: you have an innate magnetism and leadership style that inspires others to follow.
• A planner: you get a thrill out of keeping information and people organized and can both anticipate and overcome roadblocks.
• A people partner: you smooth bumpy roads and have a knack for winning hearts and minds
• A champion: you work behind the scenes to support the everyday heroes on the team.
• A standout colleague: you not only have a strong attention to detail, but also see the “big picture” and contribute ideas to improve the organization.

What you’ll do:

• Manage a collaborative team of implementation strategists, leading hiring, onboarding, and training efforts as needed
• Guide your team’s account strategy and identify areas for improvement, enhancing efficiency and balance in workload
• Optimize project plans to ensure implementations are completed on time, within budget, and meet expectations
• Partner with other internal leaders to ensure a cohesive customer experience
• Utilize data to track progress and take action on critical metrics
• Assist with documenting team processes and standard methodologies
• Expertly resolve advanced customer issues, seizing such opportunities to help team members learn and grow

You should have:

• Experience in account management and implementation, preferably for a SaaS product
• Experience managing a customer-focused team
• Superior customer service skills - the ability to be empathetic, responsive, and solutions-focused
• Exceptional written and verbal presentation skills
• Experience in recruiting and hiring, a plus
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Pay, Perks & Such:

At Greenhouse, we celebrate our diverse group of talented employees – and it shows. We are proud to say that we have been ranked #1 Best Place to Work in 2017 by Glassdoor, and #15 by Crain’s New York Best Places to Work 2017! We pride ourselves on our collaborative culture, which starts with our interviews and continues through our executive “Ask Me Anything” sessions, regular company get-togethers, and quarterly “fun days” (think trapeze school, glassblowing, or dumpling class), just to name a few.

We offer a full slate of benefits, including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401K plan, and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

At Greenhouse, we value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Come join us, and find out what the best work of your career could look like for you!