Manager, Implementation Services at GHX

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Reporting to the Director, Solution Delivery Operations, this role is responsible for managing assigned implementation projects for a defined portfolio of GHX solutions. The Manager – Solution Delivery will leverage agile techniques with their assigned team to ensure high quality implementations are delivered to GHX customers through all assigned projects.Coordinates cross-functional projects and assumes a leadership role in shaping priorities, setting and tracking schedules, driving issue resolution, and ensuring service level agreements are achieved. Will develop project objectives and plans, as well as work with the Client and Sales organization to manage priorities and expectations. Requires strong project management skills, a strong technical knowledge in software implementation, direct experience in leading the software implementation lifecycle, and a proven experience managing key customer relationships and project details. Principal duties and responsibilities:
  • Oversees processes in support of implementation activities.
  • Works in conjunction with project managers to establish project and task priorities that are within the capability of their team and delivers revenue targets within their assigned solution vertical.
  • Develops strategies to streamline the implementation process. Maintains best practices for implementation.
  • Develops benchmarks and metrics to drive implementation standards across diverse portfolios of projects.
  • Works as a liaison, and interfaces with Implementation, Product Management, Sales and all Technology teams to ensure that proper scope, resource pools and key dependencies are being defined and managed.
  • Serves as an escalation point for implementations projects assigned to their team with the goal to achieve a high degree of customer satisfaction.
  • Ensures customers receive value and are positioned to achieve a high degree of utilization from GHX products and services.
  • Demonstrates an ability to lead, mentor, and coach delivery team members throughout the project life cycle. Holds team members accountable to commitments and drives ever improved performance by leveraging agile based philosophies and techniques.
  • Directs and coordinates activities for project personnel to ensure project progresses on schedule. May directly manage and supervise more junior project management, implementation, integration and development staff members. Ensures project managers are kept informed as to the progress of tasks within their team.
  • Has strong command of technology utilized in the healthcare supply chain space and drivers for use of that technology.
Required Skills:
  • Customer-focused professional with a passion for excellence and extensive experience with healthcare IT implementation projects.
  • Exceptional client management, project management and interaction skills.
  • Self-motivation and a strong work ethic are essential to success.
  • Must possess outstanding communication, analytical, planning, coordination and negotiation skills, as well as a track record of developing and maintaining strong business relationships.
  • Must possess strong analytical and problem solving skills.
  • Effective time management skills and ability to overcome obstacles to meet deadlines.
  • Ability to work without direct supervision.
  • Demonstrates flexibility in resolution of competing priorities and an ability to create an environment within their team that is resilient to challenges.
Required Qualifications:
  • Bachelor's degree in a STEM related area or equivalent 4 year degree with requisite experience.
  • Minimum 5 years' experience in a technology role with deep knowledge of software development and/or associated implementation processes.
  • Proficiency in the use of standard Microsoft desktop applications including MS Project or equivalent project management scheduling solution.
Preferred Qualifications:
  • Experience working in an agile environment leveraging Kanban, scrum or other related technique.
  • Familiarity with cloud technology and methods of interfacing computer systems cloud-to-cloud.
  • Demonstrated ability to learn new technologies rapidly.
  • Knowledge of the role of a product manager and an ability to define product enhancements to improve the implementation process.
Estimated salary range: $75,000 - $100,000The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.#LI-KL #LI-Remote
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GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!


Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.


Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
$125 per month
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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