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Manager, End User Technology

| Greater Denver Area

As Manager, End User Technology on the Healthgrades’ Engineering team, you will join an evolving team which needs your leadership to grow and develop the necessary skills and execution culture to delight our end users. In this critical role, you will help deliver a SLA driven service desk, fully automated end user technology services, remote site support, and End User Technology vision enabled by roadmap, quarterly project delivery, and data driven continuous operational improvements.


Your role is integral to ensure our internal teams are remarkably productive so they can deliver quality products and experiences for both customers and clients.


What you will do:

  • Develop team structure and skills for End User Services (Service Desk), desktop and collaboration tool engineering
  • Provide technical mentorship, develop data driven improvements enabled with engineering solutions, and motivate team members
  • Deliver an automated and integrated end user technology platform
  • Engineer and support technology platforms, systems and tools including Windows & Mac devices, Windows server, and collaboration tools (Zoom, Slack, Google)
  • Partner with security operations to integrate security and compliance software and ensure security policies are followed
  • Fulfill service desk requests as needed, deploy end user devices, handle end user access and provide on-site & remote support
  • Deliver operational dashboards to monitor configurations, security compliance, and performance of End User services and solutions
  • Implement incident and change processes
  • Implement necessary validations to ensure high quality deployments and service level monitoring
  • Organize strategic vendors including cost analysis and inventory management
  • Embrace the digital healthcare business, stay ahead on latest, proven technology and delivery improvements, and grow leadership skills


What you will bring:

  • 8+ years in end user technology engineering and service desk operations
  • 2+ years as a service desk or desktop engineering leader including managing remote team members and remote sites
  • Advanced proficiency with end-user device technologies, security tools, desktop deployment, and utilities related to end user devices and collaboration tools
  • Familiarity with collaboration tool integration especially Google Suite, Atlassian, Zoom and Slack
  • Highly proficient with end user device and security management tools such as SCCM, JAMF, Nomad, MFA, SSO, anti-virus, SEIM logging
  • History of building partnerships across teams and departments
  • Background of delivering measurable process and technology improvements
  • Experience leading end user technology projects especially technology improvements requiring end user adoption
  • Ability to develop team to accurately diagnose issues, resolve issues within SLA, and deliver high quality resolutions that prevent repeat issues
  • Drive to enable end user self-service and frictionless changes that minimize business impact and improve end user productivity
  • Strong drive to deliver automated quality solutions that reduce manual efforts, defects, and enable SLAs


Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and energetic work environment while setting the stage for your continued success.


  • Meaningful Work – helping Americans connect with their healthcare providers
  • Changing the Game - evolving culture with career advancement opportunities
  • Community Builders- partnering with local charities and wellness initiatives
  • Robust Perks – generous PTO, inclusive healthcare options, 401k contributions, tuition assistance, entertainment discounts & more!
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM


Downtown Location- your favorite coffee shop, restaurants, breweries, and nightlife are all steps from the office, as well as, transportation lines.

An Insider's view of Healthgrades

What’s the vibe like in the office?

The vibe is pretty chill; everybody dresses very casual, the newly designed office offers a lot of space for collaboration, great kitchens with free snacks and beer/cider/kombucha on tap. We also have 4-6 weeks of time off and flexible work schedules.


Program Management Director

What's the biggest problem your team is solving?

Evolving consumer expectations are pushing doctors and practice owners to adopt convenient, on-demand delivery of services. Getting doctors to appreciate these changes and mature their business can be a struggle. We’re taking a data-driven, analytical approach to prove that meeting patients' expectations can be a big win for growing their practice.


VP, Product Management

What makes someone successful on your team?

Good communication. Whether you are falling behind or cruising forward, being able to convey where you are and where you may need additional support really helps with productivity and learning.


Software Engineer

How do you collaborate with other teams in the company?

Even while working cross-functionally with several different teams, the multiple forms of technology in place make collaboration efficient – Zoom, Slack, Google Drive, etc. Our physical space is set-up nicely for face-to-face coordination with open office space, a big kitchen, and many meeting rooms. We also have plenty of quiet spaces.


Senior Product Marketing Manager

What are Healthgrades Perks + Benefits

Healthgrades Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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