Loyalty Program Specialist

| Greater Boulder Area | Remote

Description

 

About you

As Customer Loyalty Program Specialist you will provide key support for building and sustaining relationships with customers that provide a voice of authority and authenticity to the GHX brand and the healthcare industry. Successful candidates will have a proven track record of supporting multiple teams in a dynamic environment. You will be highly organized yet flexible, have a strong attention to detail and have exceptional communication skills, both spoken and written. 

Specifics of this role 

You will support strategic, tactical and administrative efforts in scaling our Customer Loyalty Program to increase brand equity and strengthen customer relationships. You will help to increase the authenticity of our customer relationships, celebrate their successes, connect them to other professionals in the industry and track all engagement, and achievements that indicate program effectiveness. This program is a shared service of our organization providing an opportunity to engage across multiple units of business: Marketing, Revenue Operations, Sales, Product and Customer Success teams. This position reports to the Senior Manager of Customer Loyalty.

Tasks & Responsibilities 

  • Support internal program adoption, utilization, tracking and rewards 
  • Maintain internal training program keeping it current, comprehensive and completed and liaison with Revenue Operations lead on employee onboarding and training 
  • Schedule and prep agendas for sales updates on all customer advocate engagement including reference calls/meetings 
  • Schedule and prep agendas for customer engagement and advocate actions 
  • Track and secure the completion and feedback on customer advocate engagement from internal teams to measure program influence on enterprise objectives 
  • Coordinate efforts with Corporate Systems and Revenue Operations to improve customer advocate data integrity 
  • Support marketing plans, content, deliverables, and performance tracking for all efforts related to customer loyalty/advocacy programs 
  • Track and report on project outputs, outcomes, and performance measures 

 More about you: 

  • Education: Bachelor's degree in Business, Marketing or Communications, or related field 
  • Prior Experience: 3+ years of related experience in marketing campaign support, sales lead development, and/or customer success and engagement. 
  • Customer Experience: A passion for understanding and meeting customer preferences & driving business results. 
  • Impact-Driven: You seek purpose and meaning in your work, drawing a line to the positive impact you make with your peers, customers and community is important to you. 
  • Detail-Oriented: You are organized, have a keen eye for details as well as the big-picture; and are very thorough in managing multiple tasks and deadlines. 
  • Strong Communicator: You exhibit clear, sensitive and proactive communication, and always ensure to follow up and provide updates on progress and timing. You understand the importance of connecting the dots across teams, and can do so efficiently. 
  • Results-Driven: You want the brand to win and take pride in delivering great work. 
  • Collaborative: You enjoy working with others and have a history of building positive and productive work relationships with cross-functional teams.  

Preferred Experience 

  • Salesforce Lightning: experience in record management, reports and dashboard creation and management 
  • Experience in event support 

Nice to have but not required 

  • Formal education—or personally developed knowledge—in public health, health services and/or administration 
  • Basic knowledge of SAS Business intelligence and technology 

Travel Estimated 10-15%, beginning in 2022 

Estimated Salary Range for this position $50,000 - $60,000 

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/


GHX: It’s the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 800 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia, Chicago, Illinois, and Omaha, Nebraska.

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Read Full Job Description

Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!

Octavian

Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.

Brittany

Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
More Jobs at GHX29 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Boulder
Data + Analytics
new
Boulder
Operations
new
Boulder
Data + Analytics
new
Boulder
Project Mgmt
new
Boulder
Operations
new
Boulder
Product
new
Boulder
Developer
new
Boulder
Sales
new
Boulder
Finance
new
Boulder
Design + UX
new
Boulder
Product
new
Boulder
Data + Analytics
new
Remote
Project Mgmt
new
Boulder