ISP Project Manager
A successful Transport ISP Project Manager will be responsible for overall project
management of ISP projects, with emphasis on:
Tracking and reporting progress on multiple orders (50+) at a time.
Communicating with ISP engineer and internal/external customers.
Ownership of ISP capital subprojects, purchase requests, and expense builders to
include: creation, tracking approvals, and ensuring they are managed through the
lifecycle of the project.
Identification and resolution of issues ensuring on time delivery of assigned projects
and within budget.
The Transport ISP PM will oversee projects related to the delivery of space, power, and fiber
capacity for the Transport segment (Waves, Sonet, and Transit IP). An effective Transport
ISP PM will work closely with their ISP engineer and other teams within the ISP organization
to track/report real-time updates, as well as having a close knowledge of assigned projects.
In addition, the role will require expertise in defining, measuring, and reporting on key ISP
project performance metrics with focus on improving visibility into on time delivery
Ability to understand ISP project dependencies and make decisions based on project
management rules is essential. Position requires strong communication skills, ISP technical
aptitude, strong organizational skills, and attention to detail. Personal communication skills
are critical, as this role demands constant interaction with the ISP engineer, internal/external
customers, and internal support teams.
Overall Project Management
o Review incoming order requests for completeness and accuracy.
o Identify project components, teams involved, and inter-relationships between
work functions and ensure engagement.
o Apply internal/external customer priorities to the project.
o Critical Path identification and key issue resolution.
o Anticipation, mitigation and escalation of project issues as required.
o Ensure an appropriate scope of work or close out package is built and
reviewed prior to delivery to internal/external customers.
o Ensure ISP Facility Information pages are updated with site specific
o Ensure delivery of all documentation contractually required from contractors.
o Receipt and processing of quotes from material vendors and installation
o Delivery and receipt of signed/countersigned contracts with 3 rd party
o Create and manage financial instruments (CSPs, PR, and EBs).
o Pro-actively manage budget variances.
o Manage budget overruns.
o Notify management of potential overruns.
o Provide analysis of cost overruns.
o Working with real estate team to properly implement and manage expense
o Host, support, and attend status calls with internal/external customers to
notify of progress & issues.
o Have weekly calls with internal team.
o Weekly status of project progress on orders
o Daily calls if required to manage critical path items that could severely
jeopardize delivery timeline.
o Communicating with Zayo field Ops and contractors to drive site survey and
o Define, measure and report on key business performance metrics, and
determine data clean-up efforts and/or process enhancements necessary to
improve the quality and accuracy of these metrics.
o Project management of various high-priority initiatives with the common
objective of improving financial performance and operational efficiency.
Project scopes will vary considerably, but may include data cleanup efforts,
process/system enhancements, product training, and improvement of hand-
off among internal stakeholders.
Bachelor’s Degree preferred
Must be conversant/have working knowledge of space, power, and fiber capacity
Must have 5 years familiarity with all types of inside plant construction and
experience managing large capital projects.
Must be able to manage multiple aggressive project schedules and responses.
Proficiency with MS Word, Excel, Power Point, Visio, AutoCAD Viewers software.
Must be able to understand and read construction documents.
Familiar with all facets of ISP management, including quoting, installation, and
Business minded and able to maintain a commercial focus.
The employee will be required to meet with internal/external customers and internal
support teams to review project scope and to ensure positive communication is
Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.