SENIOR INTEGRATIONS PROGRAM MANAGER

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FLUENTSTREAM IS SEEKING A SENIOR INTEGRATIONS PROGRAM MANAGER TO SUPPORT OUR STRATEGIC GROWTH INITIATIVES BY SUCCESSFULLY INTEGRATING NEW BUSINESSES INTO FLUENTSTREAM’S OPERATIONS.

ABOUT YOU:

  • Detail-oriented and organized, ready for whatever comes your way
  • Ability to see opportunities within obstacles
  • Embrace uncertainty and change
  • Resilient and love a good challenge
  • Comfortable speaking up when you see areas for improvement
  • Reliable: when you say you’ll do something, you get it done
  • Willing to take action and lead initiatives
  • Easily cultivate relationships built on trust and accountability

RESPONSIBILITIES:

  • Develop and own the Service Delivery Integration playbook to guide each function through integration, planning, and execution
  • Work closely during the diligence process with Corporate Development department to build comprehensive integration plans, drive alignment on those plans, and ensure pre-transaction closing preparedness
  • Provide leadership within organization through M&A due diligence, integration planning and execution, and project management of strategic initiatives
  • Drive due diligence through integration success, minimize execution risks, and drive efficiencies while also finding opportunities to improve and scale the current model
  • Work cross-functionally with executives, functional leaders, and their teams to ensure overall integration preparedness, resourcing, and alignment
  • Lead all facets of integration including day-to-day project management, execution through cross-functional teams, communication to various stakeholders (including executives and Board of Directors), and serving as a guide/resource for acquired teams and leaders. 
  • Own integration scorecards, milestones, and metrics reporting; track and own short- and long-term progress toward goal objectives
  • Identify & solve sophisticated cross-functional challenges related to integration, including employee leveling and org design, onboarding, total rewards & systems integration
  • Support & enable quality control and continuous improvement to the program by identifying ways to improve the employee or customer experience.
  • Strategize, plan, and execute key achievements and activities across functions, monitor inter-dependencies, mitigate program risks, and execute communication plans
  • Set the pace of the integration while considering cost, quality, and level of disruption to the business with a focus on employee, partner and customer satisfaction
  • Perform due diligence and compose reports on target companies, identifying and summarizing key findings, issues and risks for leadership assessment
  • Manage reporting and resolution of issues, risks, and dependencies; proactively identify gaps, suggest mitigants, and take action to complete open items

PREFERRED QUALIFICATIONS:

  • 5+ years of work experience, preferably in cross-functional M&A program or project management roles, management consulting, or business operations 
  • Baseline familiarity with integration requirements across a range of functions from HR, recruiting, finance, and legal to operational and technical functions like onboarding, customer support, product delivery and engineering
  • Demonstrated ability to lead the planning and execution of complex projects requiring coordination of work across multiple stakeholders, negotiations and problem resolutions. Willingness to directly project manage integrations. 
  • Proven success working on large initiatives from framing the problem, conducting analyses, building the operating framework, and driving execution through to success
  • Inquisitive self-starter, tolerant of ambiguity who enjoys working in a fast-paced and collaborative environment; good work ethic and sense of accountability
  • Excellent communication skills to work with senior leaders across various geographies and functions; comfortable in business and technical discussions
  • Team player with strong ability to forge relationships and collaborate remotely across the organization
  • Proven ability to excel in a fast-paced environment with minimal guidance
  • Excellent strategic, analytical, communication, interpersonal and problem-solving skills, with ability to operate cross-functionally at all organization levels, bias for action.
  • Mission-driven, enthusiastic to learn and grow; team-oriented with a positive, can-do attitude. 
  • Ability to build and manage relationships with founders and acquired teams. Demonstrated ability to dig into the details and work collaboratively with stakeholders across departments and levels
  • Experience working with tools including GSuite, Smartsheet, Slack and Salesforce
  • Previous M&A project management and/or UCaaS experience

Compensation Range: $95,000 – $160,000

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • iOS/SwiftLanguages
    • AndroidLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • AWS (Amazon Web Services)Services
    • QuickSightsAnalytics
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration

Location

We are a fully remote distributed workforce with employees all over the United States.

An Insider's view of FluentStream

What are some social events your company does?

We have an annual event where employees get to meet in person and engage in fun team-building activities.
In addition to that, we plan virtual happy hours and games, either by team or with the whole company.

Kala

Technical Recruiter

What does your typical day look like?

My typical day at FluentStream is generally filled with exciting challenges. Setting my team up for success whether through 1:1 meetings or in the midst of a customer interaction is always a thrill. I love helping my agents improve everyday. My daily work at FluentStream embodies our core value of Continuous Improvement Isn't Optional and I am prou

Gary

Support Team Lead

How has your career grown since starting at the company?

My manager is very open and accepting of career and professional development conversations. I expressed my goal to earn more seniority within the company, and we came up with a plan to help me achieve that goal. After successfully completing my objectives, my manager helped me achieve my goal and I was promoted to a more senior title months later!

Lauren

Senior Manager, Financial Planning and Analysis

How do you empower your team to be more creative?

The most important thing is to ask for ideas and not “punish” people when the ideas don’t work. If you don’t try, you’ll never get better. I try to model this as much as possible - when my ideas fail or if I make a mistake, I acknowledge it and fix it. I encourage others and try to reward this type of behavior.

Teresa

CFO

How does your team reward individual success?

FluentStream launched Cooleaf, a recognition and rewards platform; it's an excellent way for our team to stay engaged by giving recognition in real time to celebrate wins by doing just that. While you can earn points and redeem rewards for gift cards, swag, merchandise, or donate your points to charity, the authenticity of the shoutout is genuine.

Ashley

HR Generalist

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Fitness benefit as well as team workouts.
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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