Integration Manager

| Greater Denver Area
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We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

Integration Manager (IM)

 

About the Role
The Integration Manager is tasked with ensuring that every Trustpilot customer has an ideal onboarding experience by facilitating a smooth transition from Sales to Customer Success. The IM provides proactive technical support and guidance throughout the lifecycle of a customer's subscription with Trustpilot while also continuing to sell the value of Trustpilot through platform features. The Integration team is a client’s first impression of what it’s like to be a Trustpilot customer, as well as their first experience working with the Trustpilot Customer Success team, so it is mission-critical that this interaction is positive, efficient, and demonstrates the team’s above-and-beyond mentality.

 

Core Responsibilities 

  • Ensures small and medium sized customers experience a smooth handover from Sales to Customer Success by providing a comprehensive walkthrough of the Trustpilot platform, troubleshooting various integration options and providing overall guidance throughout the technical setup of our product
  • Provides product and best practice training, as well as technical and ad-hoc support to new and existing customers 
  • Supports Customer Success Managers and sales team in identifying, running and executing trial, winbacks and upsell opportunities
  • Successfully integrate around 20-30 new clients per month by ensuring that each customer integration is set-up to maximize the value of our product
  • Work with our Product Managers to ensure continuous improvement of our product adoption efforts; regularly work alongside the Sales, Marketing, Support, and Account Management teams
  • Reports to the Manager of the Implementation Team 

About You

  • 2+ years Customer Support experience in the technology or marketing verticals
  • Comfortable learning new technology/systems quickly and efficiently
  • A command of HTML/CSS Skilled in Javascript, Python or other scripting languages; REST API experience preferred
  • A basic understanding of e-commerce and digital-marketing
  • Excellent time management skills; ability to independently stay organized under a large workload while also building customer relationships 
  • Proactive and seeks opportunities to learn and improve existing processes
  • Fearless in calling customers to support them and their adoption of Trustpilot Tools
  • Thrives in a performance-oriented environment
About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Technology we use

  • Sales & Marketing
  • People Operations
    • HubSpotCRM
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration

Location

Located in the heart of RiNo, our office is a vibrant hub surrounded by an explosion of colorful street murals that define the district's artistic spirit. Steps away, you'll find eclectic breweries crafting unique flavors, and some of Denver's best restaurants offering diverse culinary delights.

An Insider's view of Trustpilot

What's something quirky about your company?

Something quirky about our company is definitely my team! Trustpilot may be the only review website with a team dedicated to ensuring genuine feedback is staying online. We never remove reviews just because they’re negative or because the company doesn’t agree with them.

I love that my team is directly tied to upholding the mission of the company.

Tyler

Content Integrity Team Lead

What projects are you most excited about?

As a Customer Success Manager at Trustpilot, my typical day consists of customer meetings and outreach, analyzing and compiling review data, prospecting for upsell opportunities, and helping my customers get the most out of their subscriptions. I have an amazing manager and team who support and celebrate one another!

Marcello

Customer Success Manager

How has your career grown since starting at the company?

I joined Trustpilot in 2019 as a Mid-market Account Executive, and after one year I was promoted to Senior Account Executive. Six months into this role I was promoted again to a Key Account Executive. After being in an independent contributor role for 3 years, I am now a team lead where I mentor others and take on more management responsibilities.

Alessandra

Team Lead, Key Account Executive

What does your typical day look like?

In my day-to-day role I answer emails and handle various requests from both internal teams and external customers, educating and ensuring that the Trustpilot guidelines are being met. Also, my days are filled with training and meetings so that I can stay on top of things.

Nicole

Content Integrity

What are Trustpilot Perks + Benefits

Culture
Partners with nonprofits
Trustpilot partners with The Women's Bean Project, a local non-profit organization with the mission to change women’s lives by providing stepping stones to self-sufficiency through social enterprise
Open office floor plan
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Headspace app
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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