Implementations Project Manager I (Non-Technical) at FIS
Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Business Administration
Travel Percentage :
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
FIS is looking for an Implementations Project Manager (non-technical) to support our banking call center clients throughout the onboarding and implementation phases of projects while ensuring all business rules and requirements are documented appropriately. You will be joining a collaborative team of individuals that interacts with cross-functional teams of various areas of the business in addition to providing client-facing support.
What you will be doing
You will be responsible for all Banking Call Center customer service support, with project milestones including gathering business rules and requirements, documenting agent processes, coordinating telephony system setup and testing, and all other internal business initiatives. You will support project commencements with clients from introduction through delivery.
Interacts as the projects point of contact for the Call Center operations team and internal resources while leading client consultations during the project setup phase
Consults, identifies, and recommends best practice scenarios gathering the essential requirements used to set up an on-boarding client
Acquires, defines and executes project plans, project scope, activities, schedules, and deliverables
Manages client queries and makes certain the appropriate internal FIS department is presented with the communication pertaining to the project scope
Supports client during the launch until steady state while assisting with issues, problems, concerns and call center activities ensuring a resolution
Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement
What you bring
1 to 3 years experience of project management in call center implementations
Knowledge of banking call center processes
Strong verbal and written communication skills that foster strong relations while being able to reach agreements when there are widely differing viewpoints
Able to problem-solve and manage conflicts timely
Ability to interact effectively with executive level clients and internal departments
What we offer you
The chance to work on some of the most challenging, relevant issues in financial services & technology
A variety of career development tools, resources and opportunities
A fantastic range of benefits designed to help support your lifestyle and wellbeing
A work environment built on collaboration, flexibility and respect
Varied and challenging work to help you grow your technical skillset
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.