Implementation Manager at Prove (Formerly Payfone)

| Greater Denver Area
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Reports to: SVP Customer Success

Location: Denver, CO

Help shape the future of how people experience the digital world. You'll be at the forefront of an exciting shift in how digital identity authentication allows companies and consumers to transact with trust in the digital world.

We’re actively looking to add exceptional people to our team who align with how we envision ourselves culturally and professionally. As a lens to how outsiders see Payfone, you will represent a team of people who love what they do and who they work with.

POSITION SUMMARY

The Implementation Manager will be part of the Professional Services group. You will be responsible for managing multiple projects. You will be responsible for managing the client on-boarding experience. The successful candidate will possess leadership qualities, excellent and clear communication skills, build strong relationships with our new customers and across the company, will drive processes and will set and manage expectations with internal and external stakeholders.

RESPONSIBILITIES

As a member of the Professional Services Team, the Implementation Manager will perform:

  • Client-facing project management and leadership
  • Provides direction to customers and Payfone post client signature to a successful onboarding and implementation project 
  • Ability to be a strong and clear communicator and document success objectively 
  • Facilitate time to revenue and deliver on-time implementation that delights the client  
  • Deliver hand-off to Customer Success team post implementation go-live

EDUCATION & EXPERIENCE

  • 3-5 years of successful Implementation Management experience, managing medium-sized projects, across multiple functions, performing full-life-cycle requirements gathering and project management
  • Experience of implementing a technical product within large enterprises
  • Excellent customer communication and the ability to build working rapport with a wide range of clients.
  • Proactive approach to work and can lead a technical implementation projects from kick-off to go-live.
  • Able to build strong partnering relationships, influence, tailor communication, set expectations and act assertively (when necessary) without alienating team members
  • Strong communication skills, both internally and externally
  • Proficiency in Project Management tools, Jira Suite, Confluence
  • Ability to prioritize tasks/objectives with strong organizational, administrative and analytical skills

COMPENSATION

A compensation package composed of a base salary and equity component will be structured to attract a uniquely qualified candidate. Excellent health benefits are included.

ABOUT PAYFONE

Payfone is the leading digital identity authentication network for the connected world. Our real-time, passive identity authentication solutions enable consumers and the world’s largest banks, insurers, brokerages and technology companies to thwart digital identity theft and transact with trust. Learn more at http://www.payfone.com and https://www.linkedin.com/company/payfone.

This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.

Payfone is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.

No employment sponsorship will be provided.

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • react Languages
    • AngularJSFrameworks
    • SpringFrameworks
    • AsteriskFrameworks
    • Luigi Frameworks
    • DB2Databases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • RedisDatabases
    • Dynamo DBDatabases

Location

Our teams are remote at the moment for both our Denver and New York location.

An Insider's view of Prove (Formerly Payfone)

What’s the vibe like in the office?

The vibe is great! Payfone's done a good job hiring people who really fit the company culture, so everyone gets along. It makes it easy to work hard when you know everyone else in the office is equally motivated and working to make the company more successful. Payfone also does a great job hosting events that get everyone together outside of work.

Easton

Implementation Manager

What kinds of technical challenges do you and your team face?

The biggest problem our team is trying to solve is how to serve our current clients while also transitioning them to a more cutting edge tech stack in order to create new innovative products.

Elijah

Director of Software Engineer

How has your career grown since starting at the company?

I'm constantly challenged to think outside the box. The complexity of our products creates an environment where the projects I'm working on require that I switch between several skills from documentation to data analysis and research. It couldn't get any better! I have a wider and deeper understanding of how a tech company operates.

Moses

Product Owner

How do you empower your team to be more creative?

I provide direction when needed, instill self-direction, and team collaboration. If the team identifies a gap in our product I ask the team how they would solve the problem. This enables them to take the initiative and brainstorm. However at the end of the day, we are a team, and team culture and innovation is what drives creativity.

Crystal

Director of Product Management

What makes someone successful on your team?

To be successful on our team you have to be willing to learn, have passion, and be a team player. I'm never afraid of asking questions because my teammates are so supportive and willing to help. We are all working towards a common goal, helping provide the best security and authentication for our clients!

Xian

Software Engineer

What are Prove (Formerly Payfone) Perks + Benefits

Culture
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Prove employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Prove provides employees with a 401(k) matching plan managed by Principal.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Diversity Program
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