Implementation Manager

| Greater Denver Area

Iterable is the growth marketing platform that enables brands to create, execute and optimize campaigns to power world-class customer engagement across email, push, SMS, in-app and more with unparalleled data flexibility. We are an integrated, cross-channel solution — Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've raised over $30M from investors like Index Ventures and CRV and hundreds of companies like AT&T, MLB, Zillow, Box, FabFitFun, and ASICS rely on us to captivate their many millions of users.

It’s a very exciting time to join the team as Iterable has recently been recognized as one of 2018's Best Places to Work, we’ve been in the top 20 companies on the SaaS 1000, and held our first customer conference which was a sell-out success. We are excited to open our third office in the US - San Francisco, New York, and now Denver.

The Role:

As a member of our implementation team, you will be responsible for onboarding new enterprise-level customers to Iterable’s omni-channel marketing automation platform. You will build relationships with the key stakeholders for each new customer with the goal of providing a seamless implementation process and exceptional customer service along the way. The role is ideal for an individual who possesses very strong communication skills and experience navigating through the IT infrastructure of enterprise organizations. This is a critical role at Iterable. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission and this begins with a smooth onboarding and implementation process.

Position Details:

  • Lead enterprise implementations and 3rd party integrations for Iterable’s enterprise level clients
  • Coordinate internal resources, customer resources, and third parties/vendors for the smooth execution of implementation
  • Develop detailed implementation tools (e.g., requirements gathering templates, Project Plans and customer facing materials)
  • Proactively identify changes we can make to our application to make our customers' lives easier
  • Successfully and effectively manage simultaneous, diverse implementation projects on schedule, within budget and with high customer satisfaction
  • Define consistent implementation methodology and templates
  • Conduct discovery consulting sessions to understand business requirements for project planning, design, resourcing, logistics, and project execution
  • Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
  • Partner with the Sales team and assist in project pre-qualification and scoping to ensure that high quality deals are sold that will lead to customer success

The Ideal Candidate Will Be/Have:

  • Bachelor’s degree or equivalent experience
  • 3+ years experience leading software implementations for enterprise customers
  • Deep experience in delivering complex solutions at the enterprise level
  • Experience implementing software that manages complex processes for all types of end-users
  • Strong experience with APIs, data feeds, 3rd party integration technologies, SQL, AWS and HTML, CSS, or Javascript
  • Experience conducting in-person presentations to executives (C-suite & VP level)
  • Take ownership of the customer’s success throughout the life of the implementation project
  • Experience in developing strategies for customers
  • Proactive about anticipating and addressing issues before they arise
  • Experience architecting solutions, integrations, and system communications
  • Strong organizational skills with ability to deliver on multiple projects at a time
  • Demonstrated ability to manage ambiguity and apply problem-solving skills
  • Passionate about startups and working in a fast paced environment
  • Extraordinary Customer Service acumen and excellent interpersonal skills
  • Desire to teach new customers about the platform
  • Willingness to travel up to 60% of the time
  • Must be located in Denver

Bonus Points:

  • Experience in the marketing automation or email marketing space
  • Familiarity with technologies like Angular, Scala, and HandleBar.js

Perks & Benefits:

  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision & life insurance
  • Unlimited PTO, great work/life balance, and fantastic location
  • Catered lunches delivered to the office daily + unlimited snacks/beverages
  • Employee Wellness Allowance of $100/month
  • Professional Development Allowance of $300/quarter
  • Pre-tax commuter benefits

EEOC

Iterable is proud to be an equal opportunity employer and strives to build a diverse and inclusive team. We do not discriminate on the basis of race, color, national origin, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.

Last Update: 11/08/2018

Read Full Job Description
Apply now
loading ...
Emailed

Location

1801 California St, Denver, CO 80202

An Insider's view of Iterable

How does your team reward individual success?

Being a product engineer, it’s so rewarding to see customers use the features I've worked on. We're really pushing to add new features and grow the experience on Iterable. It's fantastic to hear feedback from our support and sales teams of how much customers appreciate the features we've worked on and released!

Jeffrey

Software Engineer

What's the biggest problem your team is solving?

Iterable is helping marketers wade through the endless sea of customer data to create exciting and engaging experiences for their consumers. The primary channel we do this in is email—but we're a cross-channel platform allowing for marketers to also manage mobile push, in app, and social media as well.

Kevin

Manager, Mid-Market Account Executive

What makes someone successful on your team?

In one word, curiosity. I think we’ve done an amazing job of hiring really smart people, but what gives us the edge is everyone’s curiosity and desire to learn. Our people are successful because they want to find answers and grow their knowledge set every day. Luckily, we are an incredibly collaborative team, so it’s easy to learn from our peers.

Lindsey

Enterprise Customer Success Manager

How do your team's ideas influence the company's direction?

Iterable is a great place for anyone who is not just satisfied with the status quo, but who works hard to drive things forward. A recent example of how we influenced the company’s direction is our quarterly Engagement Survey. Our HR team works with managers to set initiatives to increase engagement and make Iterable an even better place to work.

Sara

VP of People

How would you describe the company’s work-life balance?

Iterable embodies balance as one of our core values. Our company does a great job of promoting this balance through various stipends to promote health and wellness. One of the reasons I have enjoyed my time here so much is the encouragement that this company gives its employees to try new experiences both at work and in their personal lives.

Dan

Senior Director, Operations

What are Iterable Perks + Benefits

Iterable Benefits Overview

- Competitive salaries, meaningful equity and 401(k)
- Flexible vacation policy and amazing work/life balance
- $10 Daily Lunch Stipend
- $100 Health/wellness allowance and tons of team building events
- Professional Development Allowance of $300/quarter
- Commuter benefits and fantastic location

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
More Jobs at Iterable6 open jobs
All Jobs
Dev + Engineer
HR
Project Mgmt
Sales