brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.

Partnering with enterprises and government agencies globally, brightfin provides cost savings, efficiencies, and deep insights into mobile, telecom (fixed), and cloud expenses. The company has earned a spot on the Inc. 5,000 fastest-growing companies for the last two years and was the highest-recognized technology expense management company.

Implementation Manager 

· Responsible for overall program design, planning, and execution of delivery requirements

· Creation and utilization of project plan, risk identification, and program documentation

· Effectively hosts weekly project calls & discovery workshops with onboarding clients

· Develop and execute strategies to achieve workable customer solutions in line with company goals

· Ensure KPIs (Key Performance Indicators) are on target and effectively communicated to all levels of the organization

· Leads operational customer escalation and remediation plans 

· Management of internal and external project expectation and communications 

· Program customization scoping, documentation, and tracking 

· Ensures testing of application functionality alongside Technical Implementation Specialist

· Successful departmental coordination of customer implementation and ongoing platform upgrade efforts

· Making effective decisions when presented with multiple options for how to progress with the project

· Performing quality control on the project throughout development maintaining brightfin delivery standards

Skills and Qualifications

• Bachelor's Degree in appropriate field of study (Technical) or equivalent work experience

• Mixed experience as QA/TBA

• Knowledge and experience with Software Development Life Cycle (SDLC) models, Agile methodologies, methodologies is highly valued

• ServiceNow experience a plus

• Strong analytical and problem skills

• Excel: experienced user that able to manipulate data effectively

• Team player, motivated to develop and solve complex tasks

• Positive attitude and professional manner in all interactions; demonstrated commitment to continuous learning and professional development

• Effective written and verbal communication skills to assemble, coordinate, and manage project communication at all organizational levels

• Ability to quickly adjust to change in a fast-paced work environment

• Self-motivated, self-disciplined and result-oriented

Compensation and Benefits:

- brightfin offers a comprehensive health, dental and vision benefits package.

- Paid time off. We strongly believe in work life balance and taking time for yourself.

- 401K with employer match

- Compensation is DOE $80,000-$90,000 per year

brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law.

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