Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to create, optimize and measure every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to execute where it matters most—creating experiences and cultivating connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power world-class customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past three years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado’s Best Paying Companies. We’ve also been listed on Wealthfront’s  Career Launching Companies List for the past two years,  rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100. 

We have a nationwide presence with offices in San Francisco, New York, and Denver, and London. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, explore our Culture and About Us page.

How you will make an impact:

The core purpose of the Iterable Professional Services team is to delight our customers with experiences and outcomes that drive product adoption and maximize our ARR. Our team is made up of Project Managers, Implementation Consultants, Solution Architects, Email Deliverability Consultants, and our Customer Education team.

Reporting to the Manager of Professional Services in San Francisco, you’ll deliver growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers. We measure our success by customer satisfaction, time to value, NPS, adoption of online training Academy, and Net Retention Rate of recurring service offerings. It is critical that everyone in PS embodies our values: Humility, Trust, Growth Mindset, and Balance.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. As a member of Iterable’s Professional Services team, your core purpose will be to delight your customers with experiences and outcomes that maximize their growth and ours.

In this role you’ll get to:

• Quickly become an expert in growth marketing and the Iterable platform and ecosystem
• Lead customers through successful implementations of the Iterable platform
• Build relationships with key stakeholders by learning and solving their challenges
• Manage internal resources, customer resources, and third parties as needed
• Configure the platform and onboard marketers and developers in template and campaign set up, technical integrations, A/B testing,  reporting, and regular onboarding meetings
• Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, and long-term success plans
• Advocate internally for your customers’ product needs
• Effectively manage multiple projects simultaneously and complete them on-time
• Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process
• Keep your project plans and meeting notes organized and up to date in our system of record
• Actively engage in team meetings and discussions in order to share successes, learn solutions, and propose ideas
• Contribute to innovations in our processes, operations, tools, team structure, and service offerings
• Participate in cross-functional improvement initiatives to support achievement of organizational-level and company-wide goals
• Travel up to 25% to meet in-person with key clients (this is currently accomplished virtually)

We are looking for people who have:

• Experience in customer-facing roles with business and technical stakeholders
• Experience in marketing or growth operations, enterprise email marketing, mobile marketing, or similar marketing automation CRM platforms
• Experience gathering requirements and facilitating system integrations for customers of all sizes
• Strong interpersonal skills, a high degree of emotional intelligence,  and great listening skills
• Intrinsic motivation to teach and coach others and to constantly learn
• A high aptitude for verbal and written communication
• An analytical mindset to solve problems, connect complex ideas, and think strategically
• An ability to manage and prioritize multiple projects, competing customer demands,  and meet target dates
• A service mentality to go the extra mile to help your customers and teammates
• An adaptable, engaging attitude and ability to not take themselves too seriously

Bonus points:

• Previous consulting or customer success team experience
• Understanding of markup and template languages (HTML, CSS, Handlebars, Liquid, Velocity), web and API development (JavaScript, JSON), and/or mobile development (Objective-C, Swift, React Native)

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO 
• Daily lunch allowance
• Monthly Employee Wellness allowance 
• Quarterly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Last Update: 2/1/2021