About us:

simPRO Software is a SaaS company that develops business management cloud solutions for the trade contractor industry. Our products are designed to optimize business workflow to refine processes, improve productivity and increase profitability.  simPRO Software is a global software house with operations in Australia, New Zealand, the United Kingdom and the US. 

We are a rapidly expanding global business, currently seeking an entry level Implementation Consultant to join our Implementation Team with the overall responsibility of completing the setup, implementation and in-house training of our suite of products, which will support the overall success of the business.

The role:

As the Implementation Consultant, you will optimize the implementation process by following and improving upon implementation procedures, including utilization of our CRM (Salesforce) through the process to ensure communication is documented, engaging with customers to consult and ensure implementations are strategically planned based on customer needs, providing onsite and online training on our simPRO suite of products as they align with customer needs, and conducting post-implementations reviews to ensure system optimization and customer satisfaction. 

Essential responsibilities and duties:

• Gain and build upon core simPRO software knowledge in order to best address implementation process needs
• Engage and consult with simPRO clients in order to understand their business processes to meet training needs
• Perform project management of implementations to ensure both timely delivery and that all phases and tasks meet client requirements
• Provide onsite, face-to-face, group & online training to various levels of a business to suit differing job roles
• Conduct post-implementation reviews to ensure system optimization and customer satisfaction
• Ensure CRM is up-to-date with notes regarding communication with customers 
• Complete frequent travel to customer sites based on a minimum of 13 onsite utilization days per month requirement
• Engage in weekly, monthly and quarterly meetings with the IC Team Manager and Regional Team Lead to enhance efficiency in communication and training
• Any additional tasks as assigned by your supervisor

Work & skills requirements:

• 5+ years of experience in a similar, software implementation role
• 3+ years of experience in a “Road Warrior” high travel role
• Strong understanding of business workflows and processes
• Strong conflict management and troubleshooting/problem-solving skills
• Impeccable written and verbal communication skills
• Strong negotiation and relationship-building skills
• High attention to detail regarding documentation and processes
• Ability to work effectively under pressure and to perform well in a team dynamic
• Ability to handle multiple priorities and changing schedules
• Eagerness and enthusiasm to learn 
• Must be able to travel up to 75% (when safe to do so per CDC, state & federal guidelines)
• Must be able to remain in a stationary position up to 50% and move about the office up to 50% to access files, cupboards and the equipment storage room
• Must be able to constantly operate a computer, phone, and other office productivity machinery
• Must be able to exchange accurate information in all communication with customers

Helpful for success:

• Experience with CRM Salesforce a plus
• Proficient with Google Suite a plus
• Bachelor’s Degree or equivalent experience
• Operational knowledge of the services industry a plus

Core values required of all simPRO employees:

• Integrity - We act with respect, honesty, and transparency in an ethical way
• Accountability - We deliver on our promises
• Collaborative - We work together with all stakeholders to deliver exceptional service and outcomes
• Initiative - We have the courage to stand up, speak out and embrace challenges
• Fun - We enjoy what we do and celebrate achievements
• Commercial - We must be economically sustainable

What we can offer you:

• Comprehensive medical, dental, vision package
• Flexible and generous time off
• 401k matching (after 6 months of employment)
• Some meals provided
• Dog-friendly office environment
• Fun team camaraderie opportunities and events
• Casual dress
• Opportunities for growth and development
• Free parking
• CDC & OSHA guidelines for a safe environment
• Happy hours and office games

While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude, and overall suitability.  simPRO is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.