Implementation Consultant
Are you looking to break into tech, software, or project management? Granicus is the leading technology and service provider that empowers government organizations to create seamless digital experiences for the people they serve, and we are hiring! By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities.
Come see the impactful work we've done on communities across the country (and world!): https://granicus.com/success-stories/
Granicus is seeking an Implementation Consultant ("IC") to manage complex projects for sophisticated clients. IC's maintain the highest level of product knowledge to ensure prompt and proper implementation of Granicus SaaS products. A successful implementation includes scoping the features and functionality that will accomplish the client's goals, configuring the application(s), training, and adoption among the users. Versatility, flexibility and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.
What You'll Do
1. Manage multiple Granicus product implementations on schedule and with high quality from kick-off to launch
2. Advocate and evangelize "best practice" approaches to client set ups to ensure long term success and value for Granicus clients
3. Ensure implementations meet client specific missions and solve core challenges
4. Clarify and drive implementation commitments
5. Facilitate client trainings and various "working sessions" for client administrators
6. Maintain project plans including status, issues and opportunities for assigned implementations
7. Effectively track and showcase the best practice examples to contribute to the overall success of the organization.
Who You Are
- Passion for public sector success
- Proven client focus - able to understand what drives customer needs and map to appropriate services and products
- Excitement for managing multiple simultaneous projects in a fast paced environment
- World class problem solving skills with demonstrated ability to collaborate across organization
- Excellent written and verbal communication skills with ability to present credibly in digital format
- Success in an account implementation/set up role, preferably SaaS implementations
- Project management experience preferably with public sector clients
- Familiarity with any combination of responsive email template design (HTML/CSS), 508 compliance, social media, PHP, WordPress, JavaScript/J-Query, SMS, RSS, Content Management systems, Analytics platforms, and Online training solutions (whew!) – is a plus
Come learn more about working at Granicus on our website: https://granicus.com/careers/
*starting rate may vary by experience and/or location
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[By applying for this position, and if I am located in the United States, I understand that I will be required to verify that I have been, or will be, fully vaccinated prior to employment, or to verify that I cannot be vaccinated due to a legally recognized exception to the vaccine mandate.]