Implementation Consultant I - ePay
Description
The Implementation Consultant will be responsible for managing assigned implementation projects. Will work to ensure a high quality of service is delivered to GHX customers through all assigned projects.
This role will be responsible for overseeing the day-to-day implementation and operations aspects of the client relationship, achievement of service levels, as well as execution on key projects with specific focus on client utilization and satisfaction. Will develop project objectives and plans, as well as work with the Client and Sales organization to manage priorities and expectations.
Will work cross-functionally in a matrix role, and focus on achieving required service levels, meeting project timelines and addressing services and client issues as required.
Principal duties and responsibilities:
- Provides exceptional service to assigned accounts.
- Leads implementation projects in accordance with the scope of work sold to the customer.
- Develops, tracks, and reports against customer specific project plans.
- Provides train-the-trainer customer education, as needed.
- Assists customers with the deployment of GHX functionality.
- Ensures customers receive value and achieves high degrees of utilization from GHX products and services.
- Maintains and communicates project status, to include identifying risks and mitigation strategies.
- Coordinates with other GHX departments and Solution Delivery staff members to ensure customer objectives are met.
- Works towards operational excellence and continual quality improvement to drive an optimal GHX customer experience, as well as internal efficiency.
- Participates with the development and maintenance of best practice implementation methodologies.
Required Skills:
- Customer-focused professional with a passion for excellence and experience with healthcare IT implementation projects.
- Exceptional client management, project management and interaction skills.
- Self-motivation and a strong work ethic are essential to success.
- Must possess outstanding communication, analytical, planning, coordination and negotiation skills, as well as a track record of developing and maintaining strong business relationships.
Required Qualifications:
- Bachelor’s degree in a related field, or combination of education and equivalent work experience.
- Proven history of success in an implementation or project management role, preferably in a healthcare IT environment.
- Basic understanding of health care supply chain, Accounts Payable, or payment processing functions.
- Ability to configure applications, with knowledge of front-end business process applications.
- Experience or competency to perform application training sessions to customer project teams, lead process and application training sessions.
- Ability to manage data in Excel/import export.
- Strong knowledge of project management methodologies.
- Experience with project reporting.
- Ability to excel in a high-energy, collaborative team environment.
- Excellent interpersonal, oral/written communication, organizational, analytical and problem-solving skills.
- Ability to manage multiple priorities.
- Dedication to customer service, with strong client management skills.
- Ability to work with cross-functional teams and personnel at varying levels of the company and customer organizations.
- Exceptional people and change management skills.
- Proficiency in Microsoft Office applications (Word, PowerPoint, MS Project, and Excel)
- Ability to work without direct supervision.
- Superior organizational and problem-solving abilities.
- Strong verbal, writing and presentation delivery skills.
- Potential to travel up to 10%.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)