Granicus LLC
Denver, CO
Remote

Implementation Consultant (BTT) at Granicus LLC

| Remote
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As an Implementation Consultant on the Communications and Outreach team at Granicus, you will be responsible for guiding clients through their journey on the EngagementHQ and/or GovDelivery platforms. Your role ensures a successful onboarding for new clients that includes delivering virtual training, building out use-cases, developing educational content, and providing support at events when required. Your primary goal is to provide each client with the best possible experience while fulfilling a critical role between our clients and the organization. You will be measured by customer satisfaction, product adoption and your ability to proactively guide the completion of key milestones throughout the implementation process. The product and industry knowledge that you cultivate, organize, and share will be the key to helping our clients successfully launch, maintain and grow their EngagementHQ and/or GovDelivery platforms.

Granicus is a remote first company (this isn't temporary). Though, you have the option for in-office work should you be located near one of our hubs.

Come see the impactful work we've done on communities across the country (and world!): https://granicus.com/success-stories/

What You'll Do:

· Work with the sales and customer success teams to ensure a seamless handoff at every

stage of the client journey.

· Assist clients with the initial setup of the EngagementHQ and/or GovDelivery platform,

including internal onboarding discussions and implementation of any additional features

purchased.

· Educate clients on the value, key features and benefits of the EngagementHQ and/or

GovDelivery platform and online engagement in general.

· Plan and lead EngagementHQ and/or GovDelivery training as needed throughout the

client lifecycle.

· Track, collate and answer client support requests when required and help to pull

together a full picture of the client experience.

· Reset expectations with clients by having tough conversations when appropriate.

· Keep thorough records of client interactions, process client accounts and file

documents.

· Contribute to the ongoing success and education of Granicus' product and expertise in

digital outreach and engagement.

· Effectively track and showcase the best practice examples to contribute to the overall

success of the organization.


Key Performance Indicators:

· Clients complete the onboarding process within a reasonable timeframe.

· Clients demonstrate regular and thorough use of the EngagementHQ and/or

GovDelivery platforms.

· Thorough records keeping and task completion in Salesforce and other business intelligence tools.

Who You Are:

· You can present digitally, with experience onboarding SaaS clients.

· You can prioritize competing needs with appropriate urgency.

· You can anticipate clients' needs and match them with appropriate Granicus products and services.

· You have highly developed written communication skills, and a demonstrated ability to

collaborate and communicate effectively with colleagues and clients.

· You have strong project management skills, including the ability to manage competing priorities,

meet deadlines, work constructively with stakeholders, work with limited supervision,

and assist clients with their project management.

· You understand our industry, with the ability to become proficient on digital

engagement principles and methodologies.

· You can quickly learn a new digital platform to be able to support clients.

throughout the onboarding process or for delivering a strategic level of support.

· You are comfortable in using (or learning to use) a range of SaaS tools to effectively track and

complete tasks.

· You are a highly agile individual that is flexible with change.

· You have a minimum 4 years in Customer Success, Implementation, Program Management, or

related experience.

· Relevant experience in SaaS, government or community engagement preferred.

Come learn more about working at Granicus on our website:

https://granicus.com/careers/

*starting rate may vary by experience and/or location #LI-SS1

 
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Where we are

1999 Broadway is located in-between Denver’s Downtown and Uptown neighborhoods. Granicus occupies the 36 and 37 floors of the building.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • SalesforceCRM
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What are Granicus LLC Perks + Benefits

Granicus LLC Benefits Overview

Flexible Time off
Fully stocked kitchen
Commuter benefits
Parking allowance
401 K Match

Culture
Volunteer in local community
Granicus has a dedicated impact team called Givicus that organizes different volunteer opportunities for our teams. We recently completed a book drive, food drive and a day at Habitat for Humanity.
Partners with Nonprofits
Granicus partners with Habitat for Humanity, DayMaker, and Hour of Code to help the communities that we serve.
Eat lunch together
Intracompany committees
Granicus has various impact teams for fun activities, volunteering and uniting the 3 main offices!
Daily sync
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Women at Granicus ERG, Black Leadership Group, Givicus is our philanthropy based community service group.
Hiring Practices that Promote Diversity
Unconscious Bias training is mandatory for all hiring managers. Extensive interview training for all interview panel members
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Up to $250 per year fitness allowance.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Access to LinkedIn Learning, Tree house and safari books.

Granicus Careers In Denver
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