Job Title:                                                       HIE Project Manager

Reports To:                                                    VP of Project Management Office
Location:                                                        AZ or CO

Starting Monthly Range:                              $6,325

Full-time / Part-time                                     Full-time

Exempt / Non-Exempt                                  Exempt

Risk Designation:                                          High

Summary
The HIE Project Manager is responsible for leading the implementation planning and execution of CORHIO HIEs in Colorado.  The HIE Project Manager will drive and coordinate community activities in the areas of training, adoption, and managing expectations regarding detailed functionality, phasing of functionality, and integrating HIE functionality with workflow.  The HIE Project Manager will also be responsible for vendor engagement and organizing CORHIO staff in various implementation roles. This role reports to the VP of Project Management Office and will work closely with the Product Development team at CORHIO as well as community resources.

Essential Duties and Responsibilities include the following:

• Work with community participants in ambulatory and hospital settings to document current process/workflows, identify benefits and improvements provided by an HIE, define measurable goals, establish benefits portfolios, and re-engineer workflow based on selected HIT product(s)

• Plan, schedule, estimate, forecast, coordinate, re-plan as appropriate, and manage delivery of all implementation deliverables through the entire life cycle
• Monitor and report on the status of project efforts, including communicating any infrastructure or other technical risks, via daily/weekly/monthly time reporting and provide problem prevention/mitigation.

• Provide leadership in development of repeatable HIE implementation methodologies and artifacts for CORHIO.
• Become an expert in selected hospital/practice-based software functionality

• Provide defect management based on QA unit and functional testing outcomes
• Manage community and vendor relationships, including management of scope, expectations, status, and issue follow-up Serve as an interface, HL7 and information system workflow subject matter expert for smaller and less technically savvy participants.

• Ability to be the technology expert in user acceptance testing, defect identification/remediation, and gaps in interface specifications and clinical data
• Planning and executing testing with vendors and end user, including (but not necessarily limited to) writing test scenarios and plans, integration testing, interface testing, data migration testing, and user acceptance testing
• Monitor and report on the status of project efforts, including weekly time reporting and problem prevention/mitigation
• Facilitate and encourage participant commitment and collaboration to meet all interface specification requirements to alleviate defects in future project phases and post-production
• Planning and executing user training and ongoing adoption support, ensuring that users are adequately trained, educated, and advised on the functionality, processes, and associated benefits
• Troubleshooting and helping users rectify system issues
• Work with community participants and vendors to establish network connectivity to CORHIO HIE
• Identify, prioritize, communicate and drive resolution of critical issues and risks to mitigate negative impact to community satisfaction.
• Support CORHIO Service Desk on post-production issues, as necessary
• Effectively manage difficult situations with clear timely decision making as well as incisive and creating problem solving
• Effectively self-manage through difficult and demanding situations with clear and timely decision making and incisive and creative problem solving.
• Direct multiple technical phases of projects, during different stages, through the entire life cycle including but not limited to cost, time and scope.
• Provide leadership on CORHIO application change requests due to vendor or participant needs or upgrades, which requires vendor information system knowledge/experience.
• Maintain ownership of completing project artifacts owned by the project manager and ensure completion of project related artifacts owned by other team members through document inventory                                                   
• Performs all other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Project management experience
• Comprehensive understanding of RHIOs and the HIE landscape - including functionality, technology (HIT), and policy
• Strong knowledge of clinical workflow, ideally across healthcare providers and systems
• End user training, both individual and classroom settings
• Process & workflow mapping and redesign
• Strong process orientation, problem solving and troubleshooting skills, and a firm commitment to quality
• Ability to establish and meet deadlines in a fast-paced environment and work on a minimum of 15 projects at the same time
• Balanced business/technical background:
• Sufficient level of technical background to provide highly-credible leadership to technical teams and to be able to accurately and objectively evaluate complex project risks and issues
• Ability to provide leadership to Product Owners and collaborate with participants and develop strategies and solutions of high business value
• A proven track record of successfully implementing projects using Agile methodologies with demonstrated experience in Agile Project Management tools such as Jira, Rally, VersionOne or equivalent
• Outstanding communications skills, able to communicate with all levels
• Ability to produce high levels of customer satisfaction and commitment
• Ability to lead meetings attended by senior executives, manage expectations and drive consensus
• Team Player, able to excel in unstructured and structured environments
• Client-focused
• Conflict management
• Ability to understand the big picture while working at a detailed, task-based level
•  Strong interpersonal and negotiation skills, with a high degree of self-motivation and ability to work independently.
• Willing to travel within the state
• Must occasionally be available for after-hours work, outside of normally scheduled hours

Education/Experience

Minimum of 5+ years of experience in IT Project Management with a Bachelors degree in Information Technology, Computer Science, Computer Engineering, or other related technical discipline preferred.  3 years of experience in complex healthcare software system implementations preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may  require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel. 

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, CORHIO policies and compliance expectations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position needs to frequently communicate and exchange information and move about inside the office to access file cabinets, office machinery, etc.  Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery, such as a keyboard, monitor, calculator, copy / scanner machine, and printer. Frequently moves office and work-related material weighing up to 10 pounds; Occasionally moves office and work-related material weighing up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits:  CORHIO provides a comprehensive benefits package.  For details, please request a CORHIO Benefit Summary by contacting [email protected]. This position is bonus eligible at the standard all employee bonus level.

CORHIO is an inclusive Equal Opportunity Employer.  We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other status protected by law or regulation.