HCM Project Manager (Remote) at Freshworks

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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. With more than 50,000 customers, Freshworks has received numerous accolades that include ranking #16 on the prestigious Forbes’ Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.


Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.


Imagine your ideal role as an HR project manager. Rapid growth? Check. Awesome team? Check. HR Transformation? Check. Change Management? Check. A fantastic culture? Check. Ability to shape the role to suit your strengths?


Freshworks is looking for a Lead HR HCM Project Manager to join its team in North America. This individual contributor role is focused on steering HR technology projects in the employee life cycle for the NA region. As a business, Freshworks is disrupting business software. Meanwhile, the HR function is focused on making Freshworks the most loved company for employees. We are focused on creating “Moments of Wow” for our employees. 


Our ideal candidate is someone who takes interest in HR processes, sharp acumen to understand business requirements and translate them to the technology team. This role will actively partner with the Global HR team in implementing the HRMS for the NA region.


Your role and responsibilities:

  • Actively engage in steering cross functional projects and programs involving change management in the landscape of HR technology. Ability to partner with Senior leadership in HR and the business whilst driving the functional transformation projects in HR
  • Deep understanding of HR processes throughout the employee life cycle and internal HR data requirements
  • Comprehends and translates business requirements to technology requirements and works hand in glove with the Global HR Technology team
  • Designing future processes and solutions: defining a clear vision for end-to-end process that enhances HR process optimization and delivery
  • Change agent: be directly accountable or responsible for capturing every benefit on offer from reconfiguring the process and be able to articulate these to the stakeholders
  • Ability to create deep working relationships across functionals, geographies and lines of businesses
  • Represent the region in all global HR projects and ensure leveling up of Global HR processes
  • Strong understanding of ATS  & Oracle products either/or HCM implementation
  • Train and coach HR colleagues in project management methodologies and tools.


Our Perfect Match: 

  • 6-8+ years experience in HR projects pertaining to large scale HR transformation
  • Experienced project management on a global scale and within multinational organizations
  • Experienced in HR IT implementation projects on HRMs and Applicant tracking Systems
  • Bachelor's degree, MBA preferred.


At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen


Our office has stunning views of the mountains and is one street away from the fun restaurants and coffee shops of Denver's iconic Larimer St.

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Classpass and a fitness/reading stipend
Retirement & Stock Options Benefits
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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