GSP - Sr. Program Manager at RingCentral
Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We’re the #1 global cloud-based, communications provider, growing at more than 30% annually and we’re looking for team-members with an entrepreneurial spark!
We are a $1B company, disrupting the $100B business communications and collaboration market with a killer product (Gartner MQ Leader last 5 years) and rapid growth (30%+ YoY). We are now pulling away from the competition and leaving them behind as we scale our product revenues and product capabilities. We are looking for outstanding talent to help us scale our revenues past $1B in the coming years.
RingCentral is looking for a Senior Program Manager to be a key leader in building, scaling, and managing GSP projects and other strategic initiatives. In this role, you will be responsible for the continued delivery of an integrated GTM strategy, process and execution plan. You will support the sales team on planning and forecasting exercises as well as tracking important items to make sure the relationship with the Service Provider is successful.
Strategic Partnership Management – Nurture authentic and trustful relationships internally and with Service Providers’ teams. Responsible for the partnership governance, escalations, and risk management to minimize issues and ensure cross-functional stakeholders deliver.
Cross-functional and Operational Leadership – Drive program management functions including meetings, tracking, reporting, escalation processes, functional documentation, and other processes. Provide the leadership to connect the dots amongst the different business units.
Tracking and Reporting – Monitor all cross-functional projects and tasks from initiation through delivery. Responsible for building and managing project plans and driving teams to achieve desired results.
Communication – Serve as the central point of contact for leadership and other cross-functional teams. Work closely across business units, project teams and department leaders to ensure Senior Leaders and/or Executive Sponsors are provided with the information needed to make timely and effective decisions about strategic priorities and activities.
Interface with Service Providers and several different internal teams (sales, sales engineering, sales operations, product, R&D, marketing, and finance) to make sure projects and tasks are progressing according to the plan.
Support other internal teams and bring people together to answer RFPs and develop/deliver SOWs to Service Providers.
Set up and drive program management functions including meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes.
Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.
Leverage existing tools and processes and identify opportunities to improve processes and collaboratively implement them.
Work with different virtual teams and cross-functional leaders to orchestrate impactful strategic planning and execution and proactively navigate challenges as they arise.
Coordinate logistics, framework and add content to monthly, quarterly and annual planning exercises.
Conduct ad-hoc qualitative and quantitative analyses for strategic planning and integration efforts.
Quickly establish rapport, credibility, trust, and respect throughout the organization at all levels; be viewed as a team player with exceptional communication, organization, analytical, and leadership skills.
A typical day will range from running meetings, keeping track of progress, checking in with your cross-functional leaders, wrangling calendars, and collaborating with colleagues effectively.
We are looking for a self-starter with a proven ability to execute both strategically and tactically, and someone who is excited to do what it takes to make the company successful.
Adaptable and proactive. You thrive in an environment where processes are not yet solidified and people are not well aligned. You propose solutions and alternatives to get things done.
Results-Driven: You steadfastly push yourself and others to achieve expected results. You are not afraid to roll up your sleeves and do what it takes - no matter how small the task.
Excellent planning and execution skills: You own and are accountable for delivering the overall strategy and project plan. You can simplify complex processes. You are exceptional at planning and can anticipate and adjust for problems and roadblocks.
Strong communication skills: You communicate information and ideas to individuals and teams in an articulate, focused, and compelling way.
Collaborative: You love to collaborate with peers, sales, marketing, product managers, executives and other cross-functional teams.
Strong leadership qualities including a hands-on, non-bureaucratic leadership style, to include open and frequent communications at all levels of the organizations. Must be able to facilitate groups, mobilize people, come to a consensus, and communicate direction.
Quick Learner: Because this role interfaces with all parts of the company, your ability to deep dive and understand the workings and issues of many departments is critical.
Telecom Knowledge: You understand UCaaS business model, main players, main product offerings and customer journey (Learn, Buy, Get Setup, Use, Bill & Pay, Get Help). You have a general idea about most important topics to discuss and steps required to enable/onboard a New Service Provider Partner.
Experience in Cloud, SaaS, Software, and telecommunications.
Knowledge of sales operations business processes.
5+ years of cross-functional, cross-disciplinary, and program management experience.
MBA and/or PMP is a plus.
Proven experience taking large releases/programs from planning to launch.
Experience in process and technology integration and/or migrations.
Experience overseeing complex programs with multi-project timelines.
Strong analytical, planning, and organizational skills with an ability to manage competing demands.
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that is committed to workplace diversity.