Engagement Manager

| Remote
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Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva’s patented cloud architecture transforms backup data into an asset, making it more open and accessible so customers can streamline governance, improve cyber resiliency, and gain critical insights to uncover opportunities and expedite decision making.

Druva has raised over $350m in venture capital, is trusted by over 4,000 global organizations and protects over 200 PB of data.

Position Summary

Druva is looking for an Engagement Manager to provide services to customer requirements and exceed expectations in delivering valued solutions.  This Engagement Manager will analyze project goals, create a plan to achieve those goals, and then drive Druva's team members, customer teams and potentially other third parties to achieve those goals while understanding the customer environment and any limitations to execution. You are responsible for managing scope and schedule. Engagement Managers must leverage their management and leadership capabilities to successfully deliver to their team(s) plan, proactively identify and manage risks, resolve issues and escalate where appropriate to drive projects to successful completion, while exceeding customer expectations.  

Key Responsibilities:

  • Own technical account management for implementation, optimization, and integration of Druva’s products within customers’ environment
  • Plan, organize and manage all phases of a project lifecycle to ensure successful implementation. This includes developing and managing project plans, project schedules, team goals and success criteria and project milestones
  • Ownership and responsibility to manage issues, risks, decisions and outcomes from their team’s tasks and activities, and the overall success of a project
  • Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction Ability to demonstrate experience to successfully manage concurrent projects/customers
  • Ensure timely resolution of customer issues by coordinating with cross-functional teams
  • Run Quarterly Business Review and project status updates with customer   

Desired Skills and Experience

  • 5+ years Project Management / Engagement Management managing enterprise customers in Professional Services or Consulting Firm
  • Environment Bachelor Degree or equivalent experience
  • PMP Certification a plus
  • Ability to take ownership, work under pressure and meet deadlines on time
  • Team player willing to work in an international environment and be part of a global team Works effectively in a dynamic environment with changing priorities
  • Results-oriented, prioritizes work activities, plans and stays organized to meet commitments
  • Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management
  • Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer-facing technology
  • Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • SqlLanguages
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • WrikeManagement
    • SalesforceCRM
    • salesloftLead Gen

Location

We are Downtown Denver with easy access to transportation and walking distance from neighborhoods like Cap Hill, Golden Triangle, Lodo, Uptown & more.

An Insider's view of Druva

What are some social events your company does?

We have lunch catered daily in the office! We also host quarterly open house events to meet the team and potential new employees. We have holiday parties, team happy hours and lunches. We also have an annual President club trip. This year is in Banff and next year is in Crete!

Kelly

Sales Recruiter

What's the biggest problem your team is solving?

My team is educating and guiding companies and organizations through their cloud journey for data protection and management. We are the first interaction a potential customer has with Druva so we want it to be impactful. Druva keeps businesses modern, simple and scalable as it comes to one of their most important assets.

Samantha

Enterprise Sales Development Representative

How has your career grown since starting at the company?

Druva has allowed me to take my skillset as a sales driven individual, and through training and enablement, has propelled me into a sales leader within the company. The executives at Druva provide guidance in areas of improvement and recognition of success, allowing me to continually grow professionally.

Adam

Manager, Enterprise Sales Development

What is your vision for the company?

Druva is leading the way by creating a platform that spans traditional on-premises data sources, and the new data stores of the cloud, to centralize crucial protection and management services, without burdening organizations with multiple administration points, appliances, software and extended infrastructure.

Dave

VP of Corporate Sales

What makes someone successful on your team?

While our team number is important, we also focus on overcoming challenges and how we handle selling an industry disrupting product under a generally unknown name. Our solution is not something everyone in IT is ready for and therefore we face uphill battles of changing buyers perceptions of what we offer and how it can help.

Dillan

Corporate Account Executive

What are Druva Perks + Benefits

Druva Benefits Overview

Benefits include competive compensation, comprehensive medical, vision and dental, unlimited PTO, 10 paid Hollidays, 401k matching program, and stock options. Some perks include daily catered lunches, weekly happy hours, casual dress code and volunteer opportunities.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Paid industry certifications
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