Engagement Manager

| Greater Denver Area
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Job Summary

The Engagement Manager is the face of Workiva to C-suite and executive level sponsors and stakeholders in client organizations to build, maintain and grow the relationship. Primary clients are large enterprises and/or other organizations with complex solution implementations, but may also include non-enterprise clients with less complex implementations. Responsible for matrix leadership of implementation teams to ensure that contract terms are met and client satisfaction is achieved; leads contract renegotiation as necessary.  

 

 

Responsibilities

Acts as strategic business partner within Workiva and with the C-suite and executives at client firms before, during and after the implementation to build, maintain and grow the relationship. Includes:

  • Builds strong relationships internally to demonstrate the value of engagement management as a business model and client relationship strategy.
  • Serves as a strategic partner and trusted advisor within Workiva and with the client to understand the client's business needs and act as a liaison between the client and the Workiva team.
  • Leads the communication between Workiva and client, including presenting technical concepts to diverse groups, developing and communicating engagement delivery strategies and standards to meet client needs.
  • Partners with Sales, Pre-Sales, Onboarding and other individuals and teams across Workiva to navigate the complexities of client implementations, ensuring that the needs of both Workiva and the client are met.
  • Identifies gaps and opportunities and provide actionable insights to enhance processes, outcomes and relationships both internally and externally.
  • Consults internally on establishing, assessing and adjusting implementation project plans/ roadmaps, setting expectations, success criteria and milestones.
  • Maintains full awareness of all aspects of the client relationship and project to identify and resolve issues and risks, solve problems, clear roadblocks, and manage expectations; leads contract renegotiations as necessary.

 

 

What You'll Need

Education:Undergraduate Degree or equivalent combination of education and experience in a related field.Experience:

  • 5+ years in a Customer facing role in consulting and/or professional services with responsibility for account management, program management and/or management consulting
  • Technology experience with ERP, CRM, accounting systems
  • Experience working with cross-functional and geographically dispersed team members and customers
  • Experience with SaaS based implementation is a plus

 Skills:

  • Proven relationship building and business acumen skills, including the ability to assess internal and external organizational culture and navigate relationships accordingly.
  • Ability to be at ease when engaging, communicating, consulting and presenting straightforward information and/or strategic value propositions to all levels of an organization, from individual contributors to the C-suite.
  • Ability to integrate, motivate and build relationships with local and remote cross-functional team members, C-suite and executive sponsors and other key stakeholders, involved with or affected by the project.
  • Demonstrated success in mediating and negotiating to find common ground.
  • Deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects
  • Strong understanding of technology principles and services, including infrastructure, business applications, data management, and application platforms, preferably in a SaaS environment.

 Travel: Up to 75% at times to meet with customers, other teams within Workiva, and to attend conferences or trade shows.

 

 

Where You’ll Work

 

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

  • Customer Success:  Always delight our customers.
  • Trust: Rely on each other. 
  • Integrity: Do the right thing, every time. 
  • Collaboration: Share resources and work together. 
  • Innovation: Keep creating solutions and finding better ways. 
  • Inclusion: Support a diverse community where we all belong. 
  • Accountability: Be responsible for your success and failure.


We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

 

At Workiva, you’ll enjoy: 

  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
  • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
     

Learn more: https://www.linkedin.com/company/workiva/life/

 

 

Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  

 

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected]

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AppEngineLanguages
    • Open SourceLanguages
    • Dart Languages
    • ReactLibraries
    • CassandraDatabases
    • Graph DatabaseDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Workiva is in an ideal location on the banks of the South Platte River surrounded by restaurants and retail shops!

An Insider's view of Workiva

What’s the vibe like in the office?

Workiva is a close-knit workplace where teamwork is highly valued—people encourage and truly appreciate the hard work of their fellow team members and treat each other as family. With everyone constantly working together to provide the best possible solutions to customers, employees take pride in developing creative products while delivering a serv

Jared

Lead Customer Success Manager

What projects are you most excited about?

Our platform is incredibly fun to build! It empowers our customers to produce complex documents involving hundreds of contributors, on extremely tight deadlines, leveraging their company’s most sensitive data, and where every single word and number must be exactly right.

Gray

VP of Product Management

How does the company support your career growth?

Workiva prides itself on sharing knowledge among peers. Our Annual Employee Learning Week encourages employees to take advantage of the wealth of knowledge available within the company and schedule time to participate in knowledge sharing sessions, training courses, and self-development opportunities.

Jenn

Director of Learning and Development

What is your vision for the company?

Our mission: To build trust in the global economy with transparent data and connected reporting.

Our mission statement gives us purpose, our company values inspire us, our leadership principles guide us and our culture connects us in a workplace where we all belong.

Marty Vanderploeg

CEO

How would you describe the company’s work-life balance?

Workiva employees have access to the latest technology in order to do their jobs the best they can, from wherever they work best. New laptops and wireless internet devices mean employees can work from home or while on the road, which helps create an excellent work-life-balance.

Nate

Engineering Manager

What are Workiva Perks + Benefits

Workiva Benefits Overview

Workiva offers competitive health and wellness benefits and perks, including a medical plan that offers paid premiums for employees, generous PTO and paid time to volunteer in the community. We have a flexible and casual work environment that also offers 12 weeks of paid parental leave, the ability to work remotely as needed, and to be able to bring your dog to work with you.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Workiva also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games, Darts.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Leadership mentoring.
Time allotted for learning

Additional Perks + Benefits

Company Bicycles. Healthy Snacks and Drinks. Creative Culture & Open Minded Leadership (ie: autonomous work environment). Flex, HSA, Life, AD&D, supplemental life, Long & Short Term Disability, Paternity Leave. Stock Options and ESPP. Diversity & Inclusion Committee, Women in Tech Committee.

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