Engagement Manager

| Greater Denver Area | Hybrid
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Vertafore is always looking for dynamic and passionate people to join our team! We have recently added new career opportunities for an Engagement Manager to our Professional Services team. An Engagement Manager provides project management, software implementation expertise, insurance business and product knowledge to complex, strategic enterprise projects simultaneously, while delivering superior quality and value to our customers. 

As an Engagement Manager within our Professional Services organization you will be executing projects and service agreements for new and existing large customers. You will manage all components of the software implementation process of varying complexity. This includes acquiring resources and coordinating the efforts of team members, third-party partners and consultants. You as the Engagement Manager are responsible and accountable for the delivery of our products to our customers, you will act as the liaison between customer and internal teams, communicate project deliverables at all levels, and make sure items are executed on time and according to budget while ensuring outstanding client satisfaction and results.

Who are you:

· You are experienced developing, defining and executing project plans and ensure project completion is on schedule, within budget, and of the appropriate quality standards for the project scope.

· You excel at managing customer expectations to successfully deliver project

· You're excited about being the primary customer contact from project inception thru project completion

· You monitor schedule and cost performance throughout the life of the project

· You monitor project budget vs. actual and forecast resource requirements and project revenues and expenses

· You have demonstrated an ability to proactively manage changes in project scope, identify potential issues/risks and devise contingency plans. Can demonstrate the ability to recognize risk and develop a mitigation plan

· You develop and deliver progress reports, requirements documentation and presentations

· You effectively communicate project expectations to team members and stakeholders in a timely and clear fashion

· You delegate tasks and responsibilities to appropriate personal

· You can manage multiple types of software implementations

· You are empathetic and "read" people and situations well. You understand that helping customers meet their business goals is critical to success. You like to take care of people and help make their work easier. You are excellent at setting expectations and careful to deliver on your promises

· You adjust to changing priorities and operate effectively in a fluid environment

· You can mentor junior project managers with their projects

· You have a proven track record of building client relationships in person and over the phone

· You are experienced and can handle difficult and escalated situations with minimal leadership involvement

· You will ensure a successful handoff to Customer Care team upon completion of implementation

· You must be able to travel 25% throughout the year with possible weekend and non-standard project activity as needed


Qualifications and Requirements:

· Detail oriented; demonstrated ability to handle multiple priorities with efficiency and accuracy. Excellent planning, problem solving and organizational skills

· Experience in SaaS Software company required

· Persuasive, encouraging and motivating with a positive attitude

· You must have experience working through Enterprise level software deployments and shipping of software products

· Proven track record for getting results by building strong relationships and partnerships, both with outside clients and internal staff. You promote accountability, foster trust. and are responsive to concerns or questions

· Proficient with MS Office Tools (e.g., Outlook, Word, Excel, Project, PowerPoint)

· Ability to troubleshoot and problem solve

· Excellent presentation, written and verbal, communication skills: demonstrated ability to present to groups, clients, and executives

· Prior project management or consulting experience implementing business software desired

· Insurance industry experience preferred

· 5+ years of project management experience 

· Experience working through software deployments

· Bachelor's degree or equivalent experience

· PMP or PMI Certification (desired but not required)

· End-user experience with Insurance Software Systems is highly desirable

· ChangePoint, MS Project or SmartSheet is a plus

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • AWS (Amazon Web Services)Services

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
President's club
Employee awards
Remote work program
Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like while using our offices as a place for collaboration, community, and team buildin
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental insurance
Our dental plan covers $1500 of expenses per person.
Vision insurance
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health insurance
Vertafore offers three different health plans to meet the needs of our employees.
Life insurance
Pet insurance
We offer a Pet Insurance plan through Nationwide.
Wellness programs
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provide 6 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Every year on the second Friday in April, our company shuts down for "Refresh & Recharge Day." It's a day to unplug and get back to what you love outside of work.
Office Perks
Commuter benefits
Company-sponsored outings
Vertafore hosts company outings annually.
Free snacks and drinks
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some meals provided
We provide free breakfast on Mondays and Fridays.
Company-sponsored happy hours
Recreational clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available
Personal development training

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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