EBT Cash Access Project Manager
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Business Administration
Travel Percentage :
25%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
FIS is looking for an EBT Cash Access Project Manager. As an EBT Cash Access Project Manager, you will work with an exciting and collaborative team. We are passionate about our work and take a client-first approach to everything we do. There are great opportunities for learning within this group
FIS EBT business provides administration and full transaction processing capabilities to majority of the State Government Agencies in United States to support EBT programs, like SNAP, TANF, WIC, and Child Care. The EBT Platform includes the EBT Transaction Platform, EBT Customer Service Platform for Cardholders, EBT Client Services Platform for its State Government clients.
What you will be doing
Provides 24 x 7 on-call support for all assigned production-related systems.
Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
Assists in documenting current policies and procedures.
Provides support for EBT cash access management tasks and activities for client base.
Represents team on cross-functional teams for production, support and development activities.
Performs specialty production processing.
Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
Performs monthly and quarterly SOX testing.
Interacts with internal departments to deliver solutions.
Interprets and presents data and conclusions to management as needed.
Improve methodologies used in the job.
Other related duties assigned as needed.
What you bring:
Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.
Knowledge of the basic principles, processes, phases and roles of application development methodologies
Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
Knowledge of testing tools and quality control requirements
Knowledge of programming languages
Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
Demonstrated knowledge of company products and services
Excellent analytical, problem-solving and time management skills
Ability to successfully manage multiple concurrent tasks
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Ability to work well in a fast-paced, high stress team environment
Ability to work independently and intuitive ability to prioritize assignments
Must be dependable and able to meet and fulfill obligations
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Willingly shares relevant technical and/or industry knowledge and expertise with other resources
Must be highly flexible and adapt to changing priorities
Must be extremely detail-oriented and thorough in completing tasks
Willing to take on responsibilities and challenges
WHAT WE OFFER YOU:
At FIS, we value new ideas and we pride ourselves on providing a wide-range of opportunities for professional growth in a face-paced environment. FIS offers an open-minded collaborative culture with enthusiastic technologists. A true partner. We are dedicated to our team members and our customers equally. We strive to create an environment to help you succeed.
Additional Perks and Benefits such as:
Company Paid Volunteer Day
A generous paid time off program in which the benefits increase along with your tenure
Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans
401K with company contribution and Employee Stock Purchase Program with company match
FIS Gives Back Program – charitable events and activities to help support our local community
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.