Dispute Resolution Specialist
We are seeking a Dispute Resolution Specialist to join our high-growth organization at Ibotta on the Fraud Operations team.
Do you possess stellar investigative skills and have an eye for fraudulent activities? Do you like being in the front lines of a company’s business? The Fraud Operations team is one of the key differentiators among Ibotta’s competitors. We are looking for someone who will take personal pride in isolating, reporting and curtailing fraudulent/abnormal account activity to minimize Ibotta's exposure to loss through service misuse and abuse.
Every day is different at Ibotta, so being able to adapt to change is a must.
You Will:
- Oversee dispute processes and create evidence case files
- Exercise due diligence, critical thinking, and negotiation skills to determine the appropriate action to resolve open disputes in a timely fashion
- Initiate dispute claims and gather necessary information/documentation through ZenDesk and other internal systems
- Identify and highlight trends and recommend changes to policy/procedures that will improve the buyer experience while also decreasing the dispute rate
- Assist frontline Customer Service team with dispute document collection and processing as required by business need
Here is what we are looking for:
- At least one year of dispute management experience (preferably in a card not present environment)
- Proficient in Microsoft Office, Google Suite, ZenDesk, Looker, and Stripe (experience preferred)
- Must be organized, positive, proactive, and results-oriented
- Excellent verbal and written communication skills
About Us:
Headquartered in Denver, CO, Ibotta (“I bought a...“) is a free app that's transforming the shopping experience by making every purchase rewarding. The company partners with leading brands and retailers to offer real cash back on groceries, travel, electronics, clothing, gifts, home and office supplies, dining out, and much more. Ibotta is the ultimate starting point for savings, and having paid out more than $500 million in cash rewards to its Savers, it's no surprise why Ibotta is one of the most downloaded shopping apps in the United States
Learn more about Ibotta here: https://liferewarded.ibotta.com/press-and-media/
To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com.
Additional Details:
- This position is located in Denver, CO and includes competitive pay, benefits package (including medical, dental, vision), 401k, commuter stipend, and equity.
- Ibotta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics.
- Applicants must be currently authorized to work in the United States on a full-time basis.