Director, Project Management Office

| Greater Boulder Area
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Description

 

We are looking for an experienced leader and change agent for our Project Management Office (PMO).  The position will lead the transformation of the PMO from focusing primarily on hardware installation projects at customer sites to driving the delivery of complete customer solutions - including video hardware installations performed by 3rd party integration companies, internal managed video software integration/software development, and delivery of other value added services the company sells (ex. custom reports, loss prevention audits, operational audits).  The PMO is both internal and customer facing and has primary account relationship ownership during the deployment phase of our Solution Life Cycle process.  The PMO is ultimately responsible for predictably delivering high quality solutions to our customers in alignment with customer schedules and Envysion financial targets.

Currently, the PMO consists of three Deployment Project Managers and one Solution Delivery Program Manager.

  Core Functions

  • Develop, implement and manage appropriate and standardized project management processes, tools and communication/reporting venues and reports for the PMO’s internal and external stakeholders
  • Ensure team members have the needed skills and capabilities required to effectively meet PMO expectations - develop or hire to fill gaps
  • Ensure staffing levels are aligned with the customer demand and the company’s financial targets
  • Provide regular and detailed financial forecasts to the business based on the aggregation of project deliverables for hardware installations, managed video MRR bill start dates, and other services bill start dates
  • Implement project cost accounting methods to monitor actual costs vs. quoted costs and work with sales to ensure our quotes cover our costs
  • Provide timely and constructive feedback to the customer account teams (account executive and sales engineers) on the effectiveness of meeting their deliverables for 1) highly accurate and complete customer requirements, and 2) setting proper expectations with customer IT for support during solution delivery in support of support continuous improvement efforts
  • Provide timely and constructive feedback to the Integration Partner Manager on the 3rd party integration partners effectiveness, process compliance and contract deliverables in support of continuous improvement efforts
  • Provide timely and constructive feedback to internal development and product teams in support of continuous improvements
  • In conjunction with the customer, lead an effective and formal transition of account relationship ownership to the Success Management Team at project conclusion 

Winning Behaviors, Competencies, and Skills 

  • High integrity
  • Demonstrated leadership skills
  • Organizational and process change management skills
  • Action oriented
  • Data driven decision maker
  • Demonstrated continuous improvement skills
  • Ability to handle stress while maintaining effectiveness in a dynamic, customer driven culture
  • Demonstrated ability to meet the day to day demands of the job, without losing focus on higher level objectives
  • High work ethic - willing to work overtime and hours outside normal business hours when needed to meet goals and objectives
  • Ability to travel up to 20% of the time 

Skills:

  • Excellent communication skills - both written and verbal
  • Customer relationship skills - ability to communicate both good and bad news with empathy and grace. Able to hold customers accountable while maintaining positive relationship
  • Excellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties
  • Demonstrated Project Management competence is required
  • Familiarity with Google’s Suite of Office Applications desirable
  • Salesforce 

Experience 

  • Bachelor’s Degree
  • PMP certified
  • 15 years experience with a minimum of three years leading a PMO organization 

Preferred Industry Domain Knowledge: 

  • Quick Service Restaurants, Convenience Stores
  • POS systems
  • Camera/ Video systems
  • PC hardware and software
  • Networking

Envysion is an equal opportunity employer. 

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Location

100 Superior Plaza Way, Superior, CO 80027

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