Director, Program Management - PS at Vertafore

| Greater Denver Area
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$180,000 - $200,000 + VIP Bonus

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

Vertafore Professional Services Organization is looking for dynamic and passionate people to join our team! We are seeking a Director for our Program Management team with expertise in driving strategic client interactions, managing implementations, and coordinating all aspects of post implementation client success. If you thrive at successfully leading a portfolio of project implementations, developing teams and leadership and have a passion for securing customer success, we want you to join our team! The Director - Program Management will be responsible for the leadership of the Program Managers, overall direction, planning (road mapping), execution, monitoring and completion of multiple projects within a customer program, ensuring strategic customer objectives are met and ensuring consistency with Vertafore's mission, strategy, values, commitments and goals. This role would oversee a team of Program Managers, as well as manage 1-2 large active accounts directly in a hands-on client-facing capacity.

Role Impact

As a Director - Program Management, you are responsible for a team of Program Managers and accountable for the delivery of products and services to our largest and most strategic customers. You will act as the key focal point between customer and internal teams, communicate program/project status at all levels, and make sure services are executed on time and to budget while ensuring outstanding client satisfaction and results during and post implementation. The ideal qualifications of this candidate include previous experience/expertise in a) managing successful client-facing enterprise software implementations at a program level b) business process consulting, c) client relationship management– especially in dealing with challenging clients & situations, d) driving and overseeing project teams to deliver all aspects of a client engagement. You will drive technical, functional, process and cross-departmental change initiatives while managing communication to drive Vertafore and client teams toward long term successful solutions.

The right candidate will thrive on making everyone around them better, enthusiastically meet goals, and are motivated by team accomplishment over individual accolades.


Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

Knowledge, Skills and Abilities:

· You are highly organized and have proven ability to monitor program budget vs. actuals and can forecast program revenues and expenditures.

· You have a proven track record of building, developing and growing business relationships vital to the success of the program, in person and remotely.

· You are able to lead, motivate, mentor and develop a team of professionals.

· You are experienced and can handle difficult and escalated situations with minimal leadership involvement.

· You have proven ability communicating with the customer to ensure progress is being made, risks are identified and managed promptly.

· You are a pro at scheduling and managing resources assigned to your projects and can manage the schedule of work for all phases.

· You have demonstrated an ability to manage changes in project scope including documenting and explaining implications of changes so they are clearly understood and approved.

· You excel at setting and managing expectations internally with your team as well as externally to your customer to successfully deliver project.

· You are skilled at building professional executive status reports and other required project documentation.

· You are able to influence and collaborate with internal, cross-functional teams (e.g, Product Management, Development, Support) to build client roadmaps, solve production issues and drive outcomes for the customer.

· You have the talent and ability to proactively learn and understand Vertafore software and the mechanics of their implementation and deployment.

· You will grow and thrive at knowing the detailed task breakdown of your projects such as complex software implementation tasks and consulting deliverables.

· You will work tirelessly to provide outstanding project team leadership to achieve schedule, budget and scope performance.

· If required for one off projects, you will assume project management duties to support customer and/or team needs.

Qualifications:

· Proficient with MS Office Tools (e.g., Outlook, Word, Excel, Project, PowerPoint)

· Excellent presentation, written and verbal communication skills: demonstrated ability to present to groups, clients, and executives

· Independent Insurance industry experience is highly desirable

· At least 5+ years of customer facing program management experience (preferably within a software environment) 

· Prior project management or consulting experience implementing enterprise software is required

· Bachelor's degree or equivalent experience

· PMP or PMI Certification (desired but not required)

· You must be able to travel up to 20% throughout the year with possible weekend and evening activity as needed

Additional Requirements and Details:

· Travel required up to 20% of the time.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing. 

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • AWS (Amazon Web Services)Frameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provide 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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