Director of Information Technology, Denver
Director of Information Technology - Brilliant Earth, Denver
Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the leader in ethical origin fine jewelry. Founded in 2005, we have been featured in Newsweek, Glamour, the Today Show, and Martha Stewart among many other media outlets. We are a team of dedicated individuals with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.
We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are collaborative, hard-working team players that welcome challenges and rise to any occasion. Our open workspace in the heart of Cherry Creek encourages conversation and collaboration. From cross-departmental meetings to frequent happy hours, Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow.
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!
Position Overview:
The Director of IT is responsible for the management, strategy and delivery of IT systems and infrastructure for the organization. This position will manage a team to deliver technical solutions and implementation of new IT systems and policies to meet company goals and objectives.
Key Responsibilities include:
- Supervise continued improvements of and integrations with core IT systems such as NetSuite ERP to meet current and future business needs.
- Identify gaps in our current IT infrastructure or opportunities for a technology or software refresh in critical areas.
- Ensure the availability, speed, security and scalability of Brilliant Earth’s IT infrastructure including: enterprise applications, website architecture, servers/storage, call center software, live chat, access control, and remote access.
- Lead and project manage cross-functional teams to ensure success of new and existing IT systems, and to ensure continued improvements of ERP systems.
- Minimize IT security risks through proactive risk identification and mitigation.
- Maintain compliance with key industry IT standards including PCI compliance.
- Refine and enhance Brilliant Earth’s IT policies, procedures and training.
- Develop and manage metrics to measure and improve IT performance.
Key qualifications:
- 5-7 years of experience in an IT/business systems role
- Experience driving improvement of complex ERP customizations (NetSuite preferred, but not required)
- 3-5 years of experience managing a team
- Experience with industry leading cloud-based systems, including ERP, web hosting, CRM, HRIS, call center software, live chat, storage, password management, single-sign on, remote access
- Experience successfully managing IT infrastructure in a complex, multi-location environment
- IT security expertise including PCI compliance experience
- Demonstrated track record of success in driving improvement of key performance, availability, cost and other IT metrics
- Ability to handle long-term projects and urgent tasks seamlessly
- Exceptional project management skills and accountability
- Ability to think critically and adapt quickly in a flexible environment
- Strong attention to detail
- Team player with an ability to work collaboratively
- Entrepreneurial spirit / self-starter
- Interest in socially and environmentally responsible organizations and products
- Familiarity with online commerce and physical stores retail a plus
- Bachelor’s or Master’s in Information Systems, Computer Science or related fields a plus