Director of Implementation and Adoption at OrthoFi

| Greater Denver Area
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Who we are
OrthoFi is a Denver-based startup that focuses on building software and service solutions designed to stimulate growth and streamline financial processes for orthodontic practices through rigorous analytics and cutting edge technology. We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado’s list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver’s fastest growing companies and ranked 164th on the Inc 5000 list of fastest-growing private companies in the US!

In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people’s lives and help to create more smiles every day.

The Opportunity
The Director of Implementation and Adoption will be responsible for developing and curating the strategy around maximizing practice adoption of the solution, and for partnering with orthodontists and staff to ensure they are successful. This role is critical for the responsibility tactical and operational aspects related to the client experience. In collaboration with the OrthoSuccess team, this role ensures an excellent onboarding and ongoing experience for our clients. The Director will provide oversight of account managers and client support team to ensure the success of all OrthoFi programs across all markets. This role is key to shaping the future of OrthoFi. This position's strategic acumen, relationship building skills, and client prowess is critical to our acceleration. 

Responsibilities include but are not limited to the following:

  • Direct strategic efforts to maximize practice adoption of the OrthoFi platform on a national scale.
  • Creation and execution of pre-implementation assessments with consistent analysis to determine whether approach is most effective while assisting with configuration, distance training, and post implementation adoption gaps.
  • Lead the Training Development team while focusing on continuous improvement of training materials and formats.
  • Adjust strategy and tactical execution based on customer feedback and satisfaction surveys.
  • Own Training Development’s portion of OrthoFi’s success related to our NPS.
  • Consistently work towards company and department OKRs independently while continuously analyzing performance to ensure best practice adoption rate possible.
  • Provide high level knowledge of our current offerings to support overall department and act as a subject matter expert in cases where needed.
  • Understand all new modularized product offerings as they are released while collaborating with Marketing and Sales to create adoption strategy for all new offerings.

Skill Set
  • Bachelor’s degree required
  • 2-4 years of client-facing training experience for non-tangible goods such as software/service/processes strongly desired
  • Experience with remote end-user training is preferred
  • Excellent communication skills to effectively interact in person, by phone or email is required
  • Excellent presentation skills, professionalism, and poise is a must
  • Excellent work planning and analytical skills is a must
  • A demonstrated ability to work successfully as part of a team and assist others is strongly desired
  • Willingness to travel up to ~50% of the time when needed
  • Aptitude for building quick rapport and trust among others quickly
  • Prior startup experience desired, but not required
  • A strong desire to work in a challenging, fast-paced environment is a must

Perks
  • Nurturing and supportive culture
  • Unlimited PTO
  • Company breakfast once a month
  • Monthly team building activities
  • Company and team outings
  • Peer-to-peer recognition program
  • Casual dress atmosphere
  • Unlimited snacks and coffee

Your Next Move
Now that you know more about us and are truly excited about working for an amazing company, tell us how you can make an impact at OrthoFi. 

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • TypescriptLanguages
    • AWS LambdaLanguages
    • Angular (7)Languages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ZohoCRM

Location

Fun fact! Our building used to be a manufacturing facility for Ford Model T cars. We're conveniently located at I25 and Broadway.

An Insider's view of OrthoFi

How does your team reward individual success?

We use a program called Kazoo to publicly reward and recognize team members. This is widely used, and is a great way to show your teammates some love for their hard work. We also reward team members who have received the most recognition for OrthoFi's core values.

Will Hoberg

Product Manager

What kinds of technical challenges do you and your team face?

We face challenges quite similar to other web shops, in that we have a legacy platform that could always be shinier and more robust, design considerations of how to move it into new technology stacks that are quicker, and the very fun challenges of how to move entire static human-driven workflows into dynamic new technologies.

Nate Stevens

Software Engineer

What makes someone successful on your team?

My team members never look at a problem and say, "Not mine." Instead everyone jumps in willingly regardless of their role contributing knowledge, ideas, and solutions to ensure we move forward with the best experience for our clients.

Mary Foster

Product Manager

How do you empower your team to be more creative?

We believe creativity will come if we can appropriately turn our teams loose to solve business problems. We have adopted the Spotify Agile org model to promote autonomy, responsibility, and ownership to each of the teams to help aide this.

Steve O'Quin

VP of Technology

What’s the vibe like in the office?

Balanced. The vibe is the office always seems to be fun. I get excited going into work knowing I am going to be able to see my co-workers. There is an understanding that work needs to get done, but it doesn't have to be a drag.

Devin Gray

Software Engineer

What are OrthoFi Perks + Benefits

OrthoFi Benefits Overview

Nurturing and supportive culture
Monthly team building activities
Company and team outings
Meditation sessions and wellness initiatives
Peer-to-peer recognition program
Casual dress atmosphere
Snacks and coffee

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
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