Customer Success Department

Reports to: Chief of Staff

Flowhub designs and builds user-friendly business management and compliance products crafted specifically for the regulated cannabis industry.

Our Customer Success team is highly energetic, highly motivated, and incredibly passionate. We utilize Deployment Managers, Product Support Agents, and Account Managers to support our clients with adoption, usage, and ongoing success to help businesses grow and thrive. Cannabis Technology is a new industry with unique challenges and each member of our staff is helping to create a scalable and customer focused experience that will guide Flowhub into our next chapter of growth.

Flowhub has seen explosive growth since its inception and is expecting traction to pick up even more going into 2018. With our previous and upcoming success, Flowhub is heavily invested in bringing on talent that will help us to continue to build and be with the company for years to come.

Role Brief:

Deployments are the most crucial stage of the customer journey as this is generally when a client uses Flowhub for the first time. Ensuring that the initial experience with Flowhub is positive and helpful is the most important variable to a customer being satisfied with our platform and Flowhub retaining that client as an ongoing customer.

As a Deployment Manager, you will work with new clients to ensure they successfully adopt and implement the Flowhub platform. You will be tailoring a custom deployment plan for each client and ensuring the customer is tracking against the plan. You will also perform initial setup and act as a resource for questions until the client has successfully completed the deployment process. You will also be working with our Product, Support, Leadership and Sales teams as a resource for deployment questions and optimizations.

Who will love this job:

• A confident doer that can work both independently and collaboratively.

• A practitioner of open communication and feedback.

• An optimizer in a constant mindset of improvement.

• A builder who enjoys building new processes, systems, and structures as well as optimizing existing ones.

• An energetic driver who works with purpose and passion.

• A person who will enhance every customer experience they’re involved with.

Responsibilities:

• Deploy Software to New Clients. Work with newly acquired customers to deploy instances of Flowhub Software.

• Continually Optimize the Deployment Process. Update the Deployment process as new versions of software are released, features are released, bugs are fixed, and company initiatives changed in addition to reviewing the overall process from time to time.

• Provide Development Feedback. Relay information discovered by yourself or feedback submitted by customers about our software or associated workflows to the appropriate product teams.

• Mentor New Deployment Managers. As the company grows and expands and additional staff are added, you will work with new Deployment Managers to get them ramped up from time to time.

• Influence Decisions. Understand the deployment process and help drive company decisions therein.

Requirements:

• A demonstrated track record of excellence

• Previous experience in a project management role

• Proficient in office software, email, and easily adaptable to new technology

• A genuine interest and excitement in delivering remarkable customer experiences

About the Company

Our CEO, Kyle Sherman, worked as a cannabis compliance officer and experienced the problems with cannabis business software first hand. Frustrated by the platform his vertically integrated supply chain was using, he searched for something better. When his search failed him, he became fueled by a passion to create a system that would accelerate workflows, increase accuracy, and simplify compliance — ultimately allowing legalization to expand nationally.

In early 2015 Kyle began to build a team who shared his passion for cannabis, technology, and problem solving and started lobbying for a metrc™ open API. Headquartered in Downtown Denver, we’ve positioned ourselves on the front lines alongside large scale growers and dispensary owners in order to design the best possible product for the industry. We don’t settle for good enough. Our all-star team has left nothing unconsidered.