Job Title: Customer Program Manager

Location: Field, US 

Function: Professional Services

Position Type: Full-time, Regular

Position Level: Experienced

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly's comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.

THE OPPORTUNITY

As the Cross Functional Program Manager at Xactly Corporation, you will work across the Implementation, Customer Success, Support, Product, and Engineering teams to manage collaboration on critical Customer accounts. You will own managing and prioritizing action across teams for quick resolution on issues, reporting on these actions to key internal and external stakeholders, as well as maintaining weekly updates to senior leadership. The Cross Functional Program Manager will also lead cross-team initiatives to unblock issues and improve organizational efficiency.

THE TEAM

Xactly's Professional Services team is a mix of former consultants, compensation experts, and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They're a group of driven, highly motivated, self- starters who have the ability to adapt quickly and thrive in a fluid start-up culture. They are fast learners, turned compensation consultants with the business-savvy to execute complex projects in all client verticals while having some fun along the way!

THE SKILL SET

● 4-6 years in a program management or internal project governance role with a track record of managing internal stakeholders and working with cross-functional leadership teams

● Strong understanding of BI Tools, including DOMO, SFDC, Atlassian, and Excel with a proven track record of utilizing these tools to increase organizational efficiency and data-driven decision making in strategic initiatives

● Pragmatic and results driven with superior collaboration, process rollout and reporting, and problem-solving skills to resolve complex organizational challenges and escalations

● Effective communication skills when describing issues and presenting solutions to senior leadership

● Thrives in a fast paced environment while managing multiple priorities at one time

● Experience speaking with C level individuals

● Enterprise software experience - implementation management experience is a plus

● Bachelor's degree or equivalent experience preferred

WITHIN ONE MONTH, YOU'LL:

● Shadow expert teammates and receive an Xactly Xpert who will show you the ropes

● Learn from managers and leaders on the Professional Services team to understand Xactly's implementation methodology

● Learn the processes between the Implementation teams (both Xactly Professional Services and Partners), Support, Customer Success, Product, and Engineering

● Start to get your hands on the cross functional toolkit, including Jira and SFDC tickets, and get to know your team and leaders across departments

WITHIN THREE MONTHS, YOU'LL:

● Establish ownership of the "Watch" and "Action" Customer List dashboards

● Increase your understanding of all Xactly Products and the associated teams across Engineering, Support, and Product

● Participate in providing the necessary updates from the Implementation and Customer Success teams in cross functional meetings involving Support, Engineering, and Product

● Continue to grow cross-functional relationships

WITHIN SIX MONTHS, YOU'LL:

● Mentor others on the team and possibly be an Xactly XPERT for a new hire

● Brainstorm, define, and roll out process improvements to increase efficiency across the Implementation, Support, Engineering, and Product teams

● Own updates between the Support, Product, and Engineering teams to the Implementation and Customer Success teams to create awareness and resolve product related issues

● Report to leadership on critical accounts and become the point of contact for the resolution status for these accounts

WITHIN TWELVE MONTHS, YOU'LL:

● Be fully ramped up to include mentoring, expand the team as needed for supporting critical accounts

● Act as an expert and thought leader for Xactly's cross functional processes

● Be able to support the growth of enterprise projects by aiding implementation teams in cross functional action for quick issue resolution

● Expand your leadership role throughout Xactly

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Final pay determinations, salary ranges and pay increases are established by the employer. They are based upon a combination of local industry benchmarks, budget, experience, and internal comparisons.

Salary ranges allow for growth opportunities as the employee develops new skills, and/or hones current skills.

Benefits and Perks

● Flexible Time Off (FTO)

● Comprehensive Insurance Coverage (including pet insurance!)

● Tuition Reimbursement

● XactlyFit Gym/Fitness Program Reimbursement

● Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks

● Access to Corporate Discounts

● Parking & Commuter Benefits

● Up to (3) Days Paid Leave to Participate in Community & Volunteer Opportunities

● End of Month Surprises, Contests, BBQs, Parties & Reward Vacations

● 401(k) Retirement Savings Plan & Employer Match

THE XACTLY STORY:

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations.

We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.