Want to change the way work…works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

RingCentral Global Service and Support is all about the customer—devoted to making sure every customer’s need is met, and that they’re able to use our products effectively and easily. As a member of the Global Service and Support team you’ll lead the post-sale experience for our customers. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what “winning together” truly means. 

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

We are a $1B company, disrupting the $100B business communications and collaboration market (Avaya, Cisco, Microsoft) with a killer product (Gartner MQ Leader last 5 years) and rapid growth (34%). We are now pulling away from the competition and leaving them behind as we scale our product revenues and product capabilities. We are looking for outstanding talent to help us scale our revenues in the coming years

This role is responsible for managing programs and improve metrics for our customer success team. The person best for this role will be a self-starter; experience running programs (ideally with SMB customers); be able to work with leaders and individual contributors; enjoy working with many cross functional teams while keeping the bigger picture in mind; is data driven; enjoy building and improving processes and systems and comfortable working in a rapidly changing environment.

Responsibilities:

• Influence development and strategy for customer success and sales systems, supporting improvements to drive higher customer experience levels. 

• Work closely with other teams (sales, marketing, operations, support) to coordinate priorities to drive adoption programs, improve customer retention and increase upsell opportunities.

• Define and implement customer success and sales processes and procedures.

• Develop a long term road map and execute plans for systems and process changes. 

• Identify roadblocks and coordinate relevant resources to solve problems

• Monitor KPIs and metrics to determine team focus. 

• Understand the IT systems used by the teams (e.g., SFDC, Tableau, etc) and determine where we can drive optimizations.

• Coordinate cross functionally with Sales, Professional services,Support and other Operations teams to maximize productivity and outcomes. Provide regular oversight to ensure actualization of goals. 

• Ensure the development and implementation of action plans to maximize program results and effectiveness across all departments and organizational teams.

• Work with outsourced partners to track and improve their performance and solve any challenges.

Required Skills / Qualifications

• 4+ years of sales operations, customer support operations, program management or consulting experience 

• Consultative in nature and offer best practices

• Ability to gather, interpret and apply critical thinking to data to help inform decisions

• Strong analytical, organization, problem-solving and consistent follow-through skills

• Effectively prioritize multiple tasks, projects and deadlines simultaneously

• Standard methodologies such as LEAN, change management are desired.

• Ability to be highly productive with minimal oversight

• Able to work simultaneously on multiple engagements, priorities and adapt to change

• Strong communication and presentation skills. 

• Ability to lead initiatives in a cross-functional environment and lead through influence.

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

• Comprehensive medical, dental, vision, disability, life and pet insurance

• Flexible PTO

• 401K match and ESPP

• Wellness programs including virtual yoga, bootcamp, meditation classes and more

• Paid parental leave

• Milk Stork parental account

• New parent gift box

Say hello to the future of work. And the end of the resume black hole. 

We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone. 

RingCentral is headquartered in Belmont, California and has offices around the world. 

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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