Customer Delivery Manager (CDM) at Mobile Solutions

| Greater Denver Area
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Mobile Solutions has an exciting career opening for a Customer Delivery Manager!

Job Description

The Customer Delivery Manager is the business and support interface between Mobile Solutions and the customer’s team. Responsibilities include overseeing the delivery of contractual scope for each customer within portfolio, customer satisfaction, scope management as well as meeting or exceeding contractual service level agreements. The Customer Delivery Manager must have strong communication, presentation, customer service, analytical, and project management skills.

The ideal candidate will be responsible for:

  • Establish and maintain the primary business relationships with customers. 
  • Document and communicate value to customers on a regular basis (no less frequent than quarterly).
  • Deliver a superb customer experience right from the beginning of the relationship starting with the hand-off from sales.
  • Work closely with Customer Success Managers and advise of challenges and upsell opportunities.
  • Facilitate all customer meetings with support from other departments where needed.
  • Own regular update calls to provide the customer an overview of all activities taking place across the various services that are provided as part of the partnership.
  • Ensure the support team is following rules of engagement as documented during implementation.
  • Handle customer and vendor escalations and engage management as required. 
  • Identify potential challenges early and educate the customer of the available resources with the goal of avoiding further escalations. 
  • Responsible for owning a customer portfolio and delivering contracted services, including maintenance of any internal processes and documentation requirements.
  • Perform engagement analysis and make recommendations to Customer Success Manager on new and/or expanded service opportunities. 
  • Capture system gaps and communicate needed enhancements to appropriate internal stakeholders
  • Ensure customers are aware of platform enhancements and collaborate with customers to use/implement functionality where appropriate.
  • Track customer satisfaction levels and make recommendations for improvement. 
  • Oversight of customer invoicing as it relates to contractual deliverables. 
  • Support and/or drive the State Review Process in partnership with the Customer Success Manager, with focus on the value Mobile Solution delivers 

Skills and Qualifications:

  • Must have at least 1 year of experience in a TEM (Technology Expense Management) environment.
  • Great written and oral communication skills
  • Eager to discover issues and fix them
  • High school diploma or equivalent required
  • Moderate computer skills and typing ability
  • Organized and punctual in all tasks
  • Interest in technology industry- cell-phones, tablets, and computers

If you are ready to join a growing company with an amazing culture, competitive salary, incredible benefits and the opportunity to grow your career, apply now!

 

Company Overview:

Mobile Solutions is an award-winning SaaS company that provides full life-cycle Managed Mobility Services. We make it simple for our clients to optimize, secure, and manage their mobile invoices, plans, and endpoints from smartphones, to laptops, tablets and more. With MAX, our proprietary, cloud-based portal, our clients easily manage mobility through one, easy-to-use technology interface, providing KPIs and actionable business intelligence. Recognized as one of Inc.'s Best Workplaces two years in a row, Built in Colorado's Best Places to Work two years in a row, and Denver Business Journal's Best Places to Work three years in a row.

Mobile Solutions Services Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases

Location

Our office is located on prime real estate, right next to Top Golf in Centennial. The office is easily accessible via RTD bus and rail transit system.

An Insider's view of Mobile Solutions

What’s the vibe like in the office?

The first word that comes to mind when I think of our culture is “family”. We have worked hard to create a fun environment where people can come to work every day and just be themselves. From Taco Tuesday’s, Food Truck Friday’s, professional Santa impersonators, office dogs and the list goes on, there is truly never a dull moment around the office.

Bodie Milewsky

Office Manager

How has your career grown since starting at the company?

I've learned that growth is a mentality that creates success. Out of college, I started in an entry-level position and quickly rose to Corporate Trainer because Mobile Solutions provides one-on-one mentoring that empowers a growth mentality. I'm proud to represent an organization that creates opportunities for anyone willing to try.

Angie Cromwell

Learning and Development Trainer

How do your team's ideas influence the company's direction?

We believe in the individual and collaborative brilliance of each of our teams. Drawing on the experiences of our teams, whether it be our service desk, dedicated account managers, sales, marketing, development team, all the way up to our leaders, every voice and idea is heard, shaping our culture and company.

Kim Johnson

Co-Founder and Chief People Office

How has your career grown since starting at the company?

I am so appreciative to find myself within an organization that takes pride in providing all its employees with the support necessary to grow personally and professionally. My managers are instrumental in providing constructive feedback, clear expectations, and creating an environment where I look forward to coming to work every day.

Alex Medlock

Sales Executive

What are Mobile Solutions Perks + Benefits

Mobile Solutions Benefits Overview

We take great pride in our culture and giving back to our employees by providing a fully-stocked kitchen, company sponsored food trucks during the summer months, comprehensive benefits packages, a casual dress code, bring your dog to work Fridays, ongoing professional and personal development, and an open floor plan that encourages teamwork and communication.

Culture
Volunteer in local community
We believe success requires a holistic approach. Shared success creates thriving communities and so we give back our time and donations to help those in need and support causes we are passionate about
Partners with Nonprofits
We partner with Non Profits such as Susan G. Komen, Habitat for Humanity, Rite of Passage, 4 Paws 4 Life, Project Angel Heart, Matthew Shepard Foundation and more!
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Disability Insurance
Dental Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Vision Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Health Insurance Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Life Insurance
Wellness Programs
Our wellness programs focus on the holistic elements that create a healthy body and mind. Alex Hart, our Wellness Coordinator, works with individuals and groups for personal coaching and fun events.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Our 401(k) offers participants a simple way to save and easy to use wealth management tools with a broad range of plan design options from auto-enrollment to discretionary employer contributions.
Performance Bonus
Whether it be SPIFFs, paid vacations, or end-of-the-year bonuses, we believe in celebrating wins, so our performance bonus reflects that philosophy.
Child Care & Parental Leave Benefits
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
We strongly believe in work life balance. Our vacation policy includes two weeks paid time off for all employees and up to four weeks for tenured employees of five years or longer.
Paid Volunteer Time
We encourage volunteering and if an employee or a department would like to do so during working hours, if approved by management, they will get paid for that time as if they were working.
Paid Holidays
We offer paid time off for all major holidays.
Paid Sick Days
Employees receive 57 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Our casual dress code and open environment create a comfortable, thriving community. On dress down Fridays, employees have the opportunity to wear sweats for a small donation to our Giving Back fund.
Commuter Benefits
Company Outings
We are a work family and enjoy time together outside of the office, including team building activities and our annual Holiday Party.
Free Daily Meals
To say meals are included is a huge understatement. With a fully stocked kitchen, food truck Fridays, and potlucks throughout the year, we never go hungry!
Game Room
Our game room features a ping pong table, 4 man Pac-Man, a variety of tabletop games, and several TV's for streaming all things sports.
Stocked Kitchen
Our kitchen includes a full service-coffee machine, unlimited snacks, numerous cooking surfaces, and a fully stocked fridge.
Happy Hours
Our teams always celebrate wins, and one of the best ways is for everyone to enjoy happy hour. The team building doesn't stop there, with everything from paint ball to golf, we love a good time!
Parking
Ample parking space provided for all employees, with the employee of the month earning a prime parking spot right next to the door.
Pet Friendly
Every Friday is bring your dog to work day and we love seeing all our furry friends.
Fitness Subsidies
We provide a 24-Hour Fitness gym membership for all employees who choose to partake, as well as personal training with our Health and Wellness Coordinator.
Professional Development Benefits
Job Training & Conferences
Our training programs are designed to empower each of our people with the tools they need to succeed both professionally and personally. Each of our employees get to help shape the path of their role.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We take great pride in our teams, and attribute our co-founders for the great successes we have seen. As co-founders, Kim and Jim Johnson are leaders, working alongside our teams to achieve phenomenal results day in and day out. Kim and Jim extend their family mentality to all aspects of the company.

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